Mailware to MOM Feature and Price Comparison

Mailware

Mail Order Manager (MOM)

• Order Entry, Gift Orders and Quotes

• Customer Management

• Inventory including Suppliers and Purchase Orders

• Ad Tracking

• Shipping and Sales Tax calculations

• A full report writer with over 100 pre-built reports

• Full Import/Export capabilities including a customizable Order Import

• Batch order processing including backorder fulfillment, invoicing and shipping

• Plus, all the Free items listed below.

The main system contains all of the basics to run your business, including order entry, customer management, quotations, customizable from letters, gift orders, inventory control,  scan & pack order processing and paperwork printing, supplier maintenance, purchase order generation, accounting, and sales reporting. The main system is sold by the station.

Above as stated on the Mail Order Manager / Dydacomp site.

Mailware mail order software includes a full batch order processing system with a built-in Shipping Module that can be run on any workstation. Mailware also includes a full shipping calculation system that can use any combination of flat charges, by weight, by order total and UPS/FedEx etc. Rates and Zones calculations. Integration with UPS Worldship and exporting to FedEx are also included.

This powerful module lets you create your own customer shipping charge schedules for each shipping method based on actual shipping costs, order total, number of items, COD premiums, etc. It also allows you to apply shipping charges to a third party account. The module comes with all of the rate and zone information for UPS, FedEx/RPS, USPS, and Airborne. A direct interface to UPS, USPS, FedEX,  and other shipping systems is also included. This module is required for SiteLINK users.
 

Above as stated on the Mail Order Manager / Dydacomp site.

Mailware mail order software supports several third-party software packages. This gives you the freedom to choose your own merchant services provider and software. Costs for various software packages vary. For comparative purposes Authorize Net is a complete provider and software solution. To integrate it with Mailware you need only purchase xAuthorize for $130. This solution is comparable to the service offered by Mail Order Manager (MOM) which also uses Authorize Net.

Additional supported software is documented in Footnote #1 below.

This module is essential for anyone doing extensive credit card business. It completely automates card authorizations and transactions direct to your bank or credit card network. Card purchases can be approved/transacted in real time from the order entry screen while the customer is on the phone, or in batch prior to each run of order processing. This module includes an interface to a M.O.M. online credit card processing gateway and requires a broadband or 'dial out' internet connection.
 

Above as stated on the Mail Order Manager / Dydacomp site.

Mailware mail order software includes a built-in contact log you can use to schedule calls for assigned reps, record conversations, send catalogs, birthday cards and more. Some suggested uses are explained in our Online Tutorial. Advanced users can combine this feature with Mailware's report writer and Mailware Query tool to create very powerful call lists (e.g., recent purchasers, frequent purchasers etc.) and more.

Add a complete phone contact management system to M.O.M.  It provides your customer support and sales staff with an inbound call log, outbound call and call back scheduling, a call note pad, caller interest level tracking, even an auto dialing feature if you have your phone system hooked up through your PC modem. This module also lets you use the optional List Management Module to create telemarketing lists that can be loaded as "calls to be made" with scheduled call dates, first call topics, and assigned salesperson.

Above as stated on the Mail Order Manager / Dydacomp site.

Mailware mail order software includes several tools to manage your customer lists:

• Customer Import Wizard
• Mailware Query Tool
• Email Notification
• Report Writer

These tools give you unprecedented control over your most valuable asset - your customers. Using the Import Wizard you can add customers to your database from lists you rent or buy (they can be tagged as such until they become a permanent part of your list, using the "Mailing" designation). Then with the Report Writer and/or Query Tool you can select customers to call, mail or email. Queries can be added to the Tools menu and run anytime with a single click.

Mailware includes standard Avery formats for labels and can easily export to a text, Excel or database file. The Email Notification feature includes its own query tool, or you can simply load an existing Mailware report into it. Emails can be sent to solicit your customers, notify them of backorders and tracking numbers, bill for open invoices and more.

Here’s the tool you need to create target lists of your customers and prospective customers for mailing, e-mailing, faxing, telemarketing, or just about anything you want to do with them. The module includes a sophisticated query building tool that enables you to precisely select customers based on customer type, product purchased, advertising source, gross dollar amount spent, number of orders, geographic location, date of last activity, number of mailings, even any of your own customized customer fields. Once you build a list query, you can save it and run it over again at a future date to create the same type of list for another purpose. And, you can save each list too. Use a saved list as an "exclude" statement against another list to eliminate people that you’ve already mailed to previously. Finally, there’s even a built-in de-duping routine to make sure that you don’t mail to somebody more than once.

And, when it comes to mailing, List Management gives you every imaginable option - print labels on over one hundred different formats, including Avery laser printer labels. Mail for less using USPS POSTNET bar-coding for discount "bulk" or standard mailings. Mail/merge your list to your choice of form letter. Print the letters or select to "broadcast" an e-mail or fax instead.

Above as stated on the Mail Order Manager / Dydacomp site.

Mailware mail order software includes several tools to manage your customer lists:

• Customer Import Wizard
• Mailware Query Tool
• Email Notification
• Report Writer

These tools give you unprecedented control over your most valuable asset - your customers. Using the Import Wizard you can add customers to your database from lists you rent or buy (they can be tagged as such until they become a permanent part of your list, using the "Mailing" designation). Then with the Report Writer and/or Query Tool you can select customers to call, mail or email. Queries can be added to the Tools menu and run anytime with a single click.

Mailware includes standard Avery formats for labels and can easily export to a text, Excel or database file. The Email Notification feature includes its own query tool, or you can simply load an existing Mailware report into it. Emails can be sent to solicit your customers, notify them of backorders and tracking numbers, bill for open invoices and more.

This module lets you connect M.O.M. to outside order taking services, other M.O.M. users, fulfillment companies and the web. You can import or export orders as well as customer names or prospective customer names. The import process controls all inventory, tax calculations, product pricing, shipping, and resolution of duplicate customer names. This module is required for SiteLINK users.

Above as stated on the Mail Order Manager / Dydacomp site.

No need to learn a separate system for your retail sales. Mailware's point of sale (POS) system uses the same order screen with the option to exclude customer information. Enter products manually or scan them with a bar code. Print receipts, authorize credit cards, accept cash or checks. Sales tax is calculated automatically too.

This module turns any M.O.M. station into a "cash register" for counter sales. A special order entry screen, similar in appearance to the regular M.O.M. order entry screen, enables you to take an order with or without customer information In addition, order payment methods are designed especially for counter sales with Credit Card, Cash or Check as options. The module computes tax and change due to customer and prints a register receipt. Reporting for register sales, products sold, and sales tax is included through the regular M.O.M. reporting options
 

Above as stated on the Mail Order Manager / Dydacomp site.

Use the Recurring Orders feature to set up orders that recur every X days and end at a date you set. Useful for subscriptions, club orders, memberships and more. And, because it uses the standard order system you can print labels, invoices and any other form with your regular daily processing. You can even use the Email Notification feature to combine recurring orders with email newsletters.

This option gives you the ability to manage magazine or newsletter products with special routines for number of issues, last issue, renewal date, etc. Used in conjunction with the List Management Module, you can fill subscription orders by creating subscription definitions and then printing labels for mailing. The List Management Module is required for this option.
 

Above as stated on the Mail Order Manager / Dydacomp site.

Specify as many warehouses as needed for any individual item. Warehouses can be prioritized so that items are removed from warehouses in order of preference.

Designed for larger order processing and fulfillment operations this module enables warehouses and warehouse service areas to be defined based on region. The module also allows one person to centrally manage the activities of multiple packers working at one or several warehouse locations.  This module is only available for MOM 5.0 users or higher and is not available for M.O.M. SoHo Edition.
 

Above as stated on the Mail Order Manager / Dydacomp site.

Mailware's inventory system includes all the basics plus some very powerful features not found in other software including: 

Unlimited Options - create products with different sizes, colors, specifications etc. then easily select them during order entry by drilling down through each option. Thousands of variations can be created automatically from a single product. Perfect for clothing, auto parts and more.

Adjust and Receive Inventory - these actions automate receipt of items from purchase orders and make taking inventory easier and more accurate. Both support bar code scanning as well.

Designed to enhance the already powerful stock management features of the basic M.O.M. system this modules adds the power of  "Scan & Shelf" receiving, historical based purchase forecasting and an interface for synchronizing M.O.M. with external inventory or manufacturing systems.   This module is exclusively available for MOM 5.0 users and is not available for M.O.M. SoHo Edition.

Above as stated on the Mail Order Manager / Dydacomp site.

Mailware mail order software includes a full report writer with over 100 pre-built reports including invoices, statements, pick lists and other daily use reports that print on blank paper, your pre-printed forms and hundreds of Avery label or custom label formats. 

Edit the existing reports or create your own from scratch. Have reports prompt you for input (date ranges, order numbers etc.). Export to text, Excel or data files. Save your reports in a portable format to distribute to vendors and customers. Save reports for use with the built-in Email Notification feature. Mailware's report writer is friendly to use, powerful and versatile.

For those users who want to design their own custom reports, this module gives you a set of ten (10) pre-designed templates for use with the popular R&R Report Writer tool. The templates provide a starting point for your own reports on stock, customers, profit, sales, shipping, etc. Includes a copy of the latest version of R&R Report Writer for Windows. 

Above as stated on the Mail Order Manager / Dydacomp site.

Create as many companies as you wish each with their own separate database. Switch between them on-the-fly from a single copy of Mailware.

This module enables you to run an unlimited number of companies using one single M.O.M. system. All customer, stock, and accounting information is kept separate for each company. Order processing however can be run for all companies from one single order processing screen. This module is only available for multi-station (networked) M.O.M. users.
 

Above as stated on the Mail Order Manager / Dydacomp site.

With your Mailware mail order software purchase you receive a free year of email support. Phone support is available for $60 per hour ad hoc or $50 per hour prepaid. Dot upgrades (those within the same version) are always free. Version upgrades are offered at substantial discounts. You do not have to pay an annual fee, or maintain a service agreement to take advantage of this service.

Technical Support provides unlimited support for current Dydacomp products for the client's service contract period. As a general rule, technical support is defined as helping a client make the software operate as documented.* It includes helping clients use the software to perform a specific task or expanding on an explanation with an example.

Above as stated on the Mail Order Manager / Dydacomp site.