"I first started using Mailware in 1999 and I can safely say that 40,000 customers and 67,000 orders later that Mailware is the foundation of my business."
-Matias Zeledon, Infosistemas, www.info-sistemas.com

Multichannel Order Management

A single repository for all your orders, products and customers, Mailware does more than manage your web stores.
 

How does it work?

Products you sell may exist in multiple online locations:

• Your web store (e.g., Yahoo, Volusion etc.)
• Marketplaces (e.g., Amazon)
• Auctions (e.g., ebay)
• Feeds (Buy.com, Shopzilla etc.)

Mailware is a back office system. It manages your orders (from your online sources as well as phone orders), inventory and customers on your local PC or network.

Other software and services can charge credit cards, ship to your customers and manage your accounting.

The Old Way

Managing all these services manually is cumbersome. You must learn different interfaces, manage listings, update inventory in multiple locations, track orders, re-key data etc.

The New Way

Mailware eliminates micromanagement. Instead of keeping multiple systems in sync, you can do everything in Mailware.

Mailware talks to all your online stores, feeds, marketplaces and auctions. Simply add your products to Mailware and tell it which sites to update. Mailware will upload new products and update product counts on all your sites as they are sold.

Mailware also automatically downloads your orders at the intervals you specify. After orders are shipped, Mailware uploads the order status (tracking number, ship date etc.) to the appropriate site(s).

What Makes Mailware Different?

Mailware originated over 15 years ago as a mail order software system. When the Internet became more prevalent Mailware added order import. Today, MultiChannel Management is is the lifeblood of mail order and Mailware is on the forefront.

Mailware is a full back office system. Fifteen plus years of customer driven development means Mailware can handle anything your company can throw at it. Manage drop shippers, offer promo discounts, create purchase orders, handle returns - the list is very, very long.

Other multi channel managers recently entering the market do not offer a full back office solution. They can handle uploads and downloads, but stumble when you try to fulfill orders, manage inventory, print reports and all the daily tasks required of a thriving company.

Only Mailware gives you both the mission critical reliability of a time-tested back office system and full integration with the web channels of your choice. No newly minted multi channel manager handles your business as well as Mailware, and no other back office system communicates as well with web channels.

Mailware is the single best choice you can make for your multi channel business.

A sample of partners Mailware supports:

Customer and Inventory Management too

Mailware doesn't stop at orders. Real inventory management means all your counts can remain in sync (web stores, retail outlets, phone centers). Plus loads of inventory options means it's easy to offer promos, drop ship from vendors, offer unlimited size/color options, manage multiple warehouses/bins and much more.

Customer management is just as easy. Orders and contacts are tracked automatically and can be accessed anytime. Store loads of customer defaults like terms, payment methods, discounts, mailing preferences, demographics etc.

Reliability you can count on

Don't be fooled by older, clunkier software. For 15 years Mailware has remained on the cutting edge while improving power, scalability and ease of use. Our competitors simply cannot state that.

All the features, better technology and a solid company with 1000's of happy customers (see the Testimonials page). What more could you ask from your order management software?

Even more reasons to choose Mailware

Reliable Database
Mailware uses a self-contained SQL database (no separate SQL server required) and offers a client/server option. This is superior to relational databases. Data corruption is highly unlikely, security is much better and you can manage a much larger database, as well as up to 100 users.

Free Demo
Use this demo and its tutorials before you buy. You can even enter your own data then unlock the demo and retain your work. We encourage this “try before you buy” method to ensure that you are satisfied with Mailware before your purchase.

Ease of Use
Mailware’s interface is very streamlined and easy to use. This design allows for quick access to commonly used features (order entry, customer management, and inventory) as well as easy access to deeper features. Built-in security can be used to limit access to any features as well. 

Customizable
We offer custom programming that allows you to order changes to the actual program. These changes are made part of the core software so you can download free and paid upgrades later when new versions are available without losing your features. Mailware also includes free database and scripting tools you can use to make changes to your data, export data, change prices, send mailings etc. You can read more about the tools online.

Reports
The included report writer is very powerful and easy to use. Over 100 pre-built reports are included which you can edit. Or, you can create your own. The report writer is one of our customers’ favorite features and is included free with Mailware. You can learn more about the report writer by reading our online tutorial. If you do not want to write your own custom reports you can simply order them online.

Price
Our philosophy and business model allows us to offer our software and prices far below our competition. And long term cost of ownership is lower too. There are no add-ons, no annual maintenance fees and no surprises. We charge very competitive rates for custom work, reports and support. Our paid upgrades are very reasonable as well. See our competition page. 

Satisfaction
We value our customers and know that quality service ensures a long relationship. Please see our testimonials page.