Helpful Tips:

  1. You can reach Technical Support toll-free at 866-MAILWARE x2 (866-624-5927 x2). You must be enrolled in a support plan to receive help.

    Note: If you are an existing customer please do not select our sales or administrative options to request support. Our support lines have been set up specifically for you to best reach the proper personnel.

  2. For help with the Mailware demo please dial toll-free at 866-MAILWARE x1 (866-624-5927 x1). 

  3. When you call please have your contact name or company handy. 

  4. We try to answer every call as it comes in. If you get our voice mail please be sure to leave a message. We will call you back. You can leave messages after hours. 

  5. Calls without plans will be billed $120 per hour.

  6. We offer many other services including; report creation, data conversion and custom programming. Check out the Custom Services page. 

  7. Use our Remote Assistance service with your phone support call at no extra charge. Remote Assistance is built into Mailware and allows us, with your permission, to take control of your desktop. We can show you how to use features or simply fix a problem for you. More Info

Abbreviated Terms of Use: 
 For additional terms and conditions please click this link.

  1. Your prepaid blocks do not expire. You can use them anytime.
     

  2. Calls are charged in 15 minute increments. Minimum call length is 15 minutes. For calls lasting more than 1 hour an appointment is requested.
     

  3. Support charges do not apply to training. Please see our Training page.
     

  4. Technical Support fees are non-refundable.
     

  5. Existing Customers: For support please dial 866-MAILWARE x2 (866-624-5927 x2). Calls to our sales or administrative lines will be re-directed to the support line resulting in extra hold time.
     

  6. Mailware Demos: For support, demonstrations or questions please call 866-MAILWARE x1. Support for the Mailware demo is free and does not require phone support registration.