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Online Tutorials    customer contact log
Mailware does some pretty neat stuff. But, you may want it to do something that's not readily apparent. Following are some tips to make the Customer Contact Log do your bidding. 
 

 
Use the Contact Log to:

Click an item above for detailed instructions.

Track Birthdays
Send birthday cards to your customers, and make them feel special (you can toss in a little sales pitch too). (We've included it in a download below as well as 2 different types of labels).

  1. To enter birthdays first click the Find Customer icon  on the toolbar. Type the customer's name (and any other information you want to search on) and click the Search button.
     

  2. If the customer appears in the list simply double click the account to open it. Otherwise, click the Add Customer button on the Search window or press Alt-A. A new account will be created, already populated with the search information you entered.
     

  3. Whether you find, or add the customer creating a new contact works the same way. Click the New Contact button, or press Alt-C.
     

  4. In the Contact Log's Action field select Send Birthday Card from the pulldown list. (Tip: You can select an item in the list by typing the beginning of its name. You can even enter anything you wish by simply typing it and pressing the Tab key).
     

  5. In the Tickle Date field enter the customer's date of birth in the format mm/dd/00 (You can use the real birth year, but if you want to use the reports below we recommend using 00 to make selection easier.).
     

  6. In the Notes section enter an individualized message, if you wish. In the gift card report below this message will print in the center of the card (although you can alter the report if you wish).
     

  7. Click OK to save the contact. If you are entering multiple accounts go back to step 1. When you are ready to print go to the next step.
     

  8. Whenever you like, you can print cards for upcoming birthdays (we recommend once a month around the 15th for the following month's birthdays). Click the link below to download the install for reports Bdaycard.srw,  Bdaylabels5160.srw or Bdaylabels5163.srw report. They will appear in the Reports button on the Customer screen into Mailware and used to print Avery 5160 or Avery 5163 labels. (You can edit it for your label size using the pre set label formats available from the Report Settings icon in the report writer.) 
     
    Click here to download the Birthday card and label reports
     
     

  9. Enter a date range for the cards or labels you want to print (We recommend printing the following month's. For example, around January 15 you can print February's birthdays by entering a date range of 2/1/00 to 2/28/00.

    A preview of the report will appear which you can send to your printer by clicking the print icon .

 


If you need assistance please feel free to ask us for help. You can do so quickly and easily by completing our Technical Support form.

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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