| One of the most
frequent questions my customers ask
me is "What should I do to make sure
my email marketing campaign is a
success?" My answer is always
different, depending on the client's
industry, campaign goal, and many
other factors. But in today's
e-marketing landscape, there are a
few pointers that stand true for any
client, a few things that can really
make or break an email campaign.
You could overlook
these, and you'll still have an
email campaign. But if you're stuck
wondering why your email messages
are
yielding little to no response,
you may want to take a closer look
and consider if you're committing
any of these 5 email marketing sins:
1. When new
subscribers sign up, I should treat
them just like my old subscribers.
One of the most
overlooked aspects of email
marketing is the welcome message, or
the message your subscribers receive
as soon as they sign up for your
email list. The welcome message is
your first opportunity to connect
one-on-one with your subscribers.
Think of it as your first
impression, since this is the very
first of, hopefully, many email
messages you'll be sending them. Of
course, you want to make a good
first impression: be courteous,
friendly and very mindful of your
audience. Make sure to remind them
of the benefits of signing up,
include links to your website and
tell your readers how to get a hold
of you if they need. It's also
important to ensure the welcome
message arrives shortly (if not
immediately) after the recipient
signs up. So your best bet here is
to choose an email service provider
that sends automatic welcome
messages to your subscribers on your
behalf. Some of the top email
programs will allow you to fully
customize your welcome message, so
it reads, looks and feels just like
your company.
2. All my
subscribers are the same, so I
should just send the same messages
to all of them.
Well.. actually,
no, and no. It's not rocket science:
subscribers are individuals, just
like you and I. They have different
preferences, different habits,
different personalities. Addressing
your subscribers by their names is a
good start (and an easy thing to do,
since most reputable email service
providers automatically insert your
subscribers' names into the greeting
field). But, in most cases, this
personal greeting is just not
enough. Say you own a clothing
store, and you sell men's, women's
and children's clothing. John Smith
is a customer, and he loves your
menswear collections. But he's busy,
and he has no women or kids to shop
for. So why would he waste his
precious time browsing through your
specials on blouses and bibs? It's
been proven: In a recent study by
DoubleClick, email users were 72%
more likely to respond to a business
e-mail if its content was based on
the interests they had specified.
Choose an email service provider
that allows you to set up interest
groups, and then allows your
subscribers to choose which groups
they want to belong to. Back to the
clothing store, you would produce 3
separate emails (men's, women's,
children's) and only send them out
to the subscribers who want to read
them, creating highly-targeted,
personalized and effective email
campaigns.
3. When a
reader clicks on a link from my
email, it doesn't matter if they end
up on a page that looks nothing like
the actual email.
Um, actually, it
does matter. First-off, you want to
provide a consistent image of your
brand. That's just Branding 101. You
wouldn't create business cards that
look one way, letterhead that looks
another way, and a store sign that
looks completely different. So why
would your email marketing campaign
look nothing like your website?
Chances are you already have a
website, so all you really need to
do is customize your email campaign
to have the same look and feel. Many
email service providers will be able
to create you a custom template that
matches the exact look and feel of
your website. However, beware of the
price. While some email service
providers charge at least a few
hundred for this, others offer free
custom templates as part of their
services.
4. My email
recipients may enjoy my messages,
but they don't really want to share
them with their friends.
Here's the good
news: According to a January 2006
report by Sharpe Partners, 89% of US
adult Internet users share email
content with their friends, family
and associates. And 75% of them
forward emails to up to six other
recipients. It's called viral
marketing, and it basically
translates to word-of-mouth through
email (as long as you provide good
content, an essential aspect of any
email marketing campaign). Some
email service providers have taken
this insight into consideration, so
they have integrated the
all-important "Forward to a Friend"
feature in every email you send. A
few email providers will even go a
step further, and allow you to track
which subscribers are forwarding
your messages, so you can get a true
glimpse at your "brand ambassadors"
(and maybe offer them some extra
perq's).
5. After I send
out my email campaign, there's
nothing left for me to do.
If you look at it
that way, you're really missing half
the process, and jeopardizing the
success of your future campaigns.
Here's why: any reputable email
marketing program will include
campaign tracking and reporting.
These allow you to view how many of
your messages were opened, which
bounced back, which links were
clicked on, and, with some email
providers, exactly which recipients
clicked on each link. This data not
only converts email marketing into
an incredible lead generation tool,
but it also allows you to learn more
about your subscribers. So if you
operate a travel agency, and you see
nobody clicked on the Mexico
vacation link, but 200 readers
clicked on the New York vacation
link, you'll know next time to place
a greater focus on New York
vacations. You could even send a
follow up campaign to those 200
readers with a special offer for a
New York vacation upgrade. That's
lead generation and a
highly-targeted upsell in one shot.
Are you taking advantage of these?
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