Rollover for more information.

Number of Software Variations	2	3	2			3	3	4	5	6
Instalation/Setup Fee		$49		Free	Free				$49
Fee				Free	Free
Transaction Fees	0.5%				Free
eCommerce Hosting
Hosted Storefront and Secure Cart
Cart
Personalized Domain
Number of Products
SSL Security
Unique Email Boxes
Storage Space
Data Transfer
Support
Getting Started Checklist
Online Tools & Help
Priority Email Tech Support
24/7 Toll-Free Phone Tech Support
Training Videos
Design/Customization
Free Templates
Customized Basic Design Settings
Theme Builder & HTML Design Editor
Logo Generator
Product Photos
Web Design Software Integration
Promotion
Run Promotions
Coupon Codes
Member Promotions & Merch. Programs
Gift Certificates
Built-In Sale Price
Free Shipping Option
Quantity Discounting
Product Merchandising
Shopping Cart Cross-Sell / Upsell Merch.
Downloadable Products
New Products / Featured Products
Related Products Merchandising
Product Reviews
Wish List / Shopping List Feature
Recently Viewed Products
Limit Number of Products Purchased
Catalog / Inventory Management
Real Time Inventory Management
Drag & Drop Management
Product Catalog
Product Category & Subcategory Level
Product Attributes / Features
Attribute-Level Inventory Tracking
Inventory-Based Catalog Control
Back-Orders & Order-Splitting
Low Quantity Alarm
Batch Import / Export
Customer Management
Services, Subscriptions & Memberships
Multiple Buyer Groups
Customer Accounts
Customer Access to Account & Details
Email Notifications
View Order History
Reccuring Orders
Marketing Tools
Search Engine Optimization (SEO)
Affiliate Program
Payment & Order Processing
Multiple Payment Methods
Merchant Account Integration
Process Credit Cards
Invoice Management
Recurring Billing
PayPal Processing
Batch Order Processing
CW2 Security Code Support
Shipping
Drop Shipping
Major Company Shipping Integration
Print Labels From Home
Custom Shipping Tables
Product Level Shipping Options
Cart Level Shipping Options
Quick Shipping Calculator
International Shipping
Tax Tools
Tax Calculators
Back Office Management & Administration
Password Protection
Export Products, Orders & Customer Info.
Import Products, Orders & Customer Info.
Multiple Administrative Users
Web Accessible Administration Interface
Reporting & Accounting Tools
Business Reporting
Quickbooks Integration
Other Integration
AJAX Support
Misc. Features
Upgrade Options

- Back to Top -

Mailware integrates with multiple shipping solutions including UPS Worldship, FedEx Manager and Dazzle from Endicia. Each of these creates shipping tracking numbers for packages you ship. These numbers are automatically entered into Mailware and then emailed and uploaded to your web sites.

How Tracking Numbers work

In Mailware, edit or create an order. On the left navigation, click the ‘Tracking Numbers’ button to open a dialog.

The dialog may open in read only mode. If you would like to enter or edit shipping tracking numbers manually you can unlock the dialog in preferences (Tools>Preferences>Orders).

In the display you can see the package tracking number that was returned to Mailware by your shipping software, or you can manually enter numbers. Most software also returns the actual charges billed to you (this is different than the charges billed to your customer, but can be the same amount), the weight of the package, the date shipped, the carrier and method and up to 3 custom fields. If you have more than one tracking number you can use the < > arrows at the top of the dialog to scroll through them.

Mailware can also upload package tracking numbers to your web stores that support them (like Amazon, eBay, Magento, Volusion etc.)

You can add notes, details, personalization, work order information and more to each item in an order through our dynamic software. Customize messages can be prebuilt at the product level and edited at order entry or you can enter them from scratch in an order.

How Customize works

In Mailware add or edit an order. Click any product in the order and then on the ‘Item Detail’ tab at the bottom of the order screen click the ‘Customize’ button. A dialog will open into which you can enter unlimited text. You can prepopulate this field at the product level and then edit it at order entry. For example, enter field names at the product level, then customize the item at order entry and type in the data for those fields (like personalization/monograms, instructions for work orders etc.).

The Customize field appears by default beneath each product on the printed billing invoice so it is a good place for notes about the product, upsell and cross sell suggestions etc. Or, you can remove it from the billing invoice and use it in internal reports like pick lists and work orders.

Mailware allows you to place any imported order on hold indefinitely or until a date you set. Upon release the order will appear in batch processing ready for order fulfillment.

How Hold Order works

In Mailware add or edit an order. In the left navigation click the “Put Order on Hold” button. In the dialog that opens click the ‘Hold Order’ checkbox and if desired select a release date from the ‘Hold Until’ pulldown. Click the ‘Close” button when done. The order will display a bright red notice in the ‘Order Info’ tab (to the right of the shipping address) indicating the order is on hold.

You can use scripts to hold orders based on criteria you choose. For example, hold all orders from a specific source, hold unpaid orders (although unpaid orders are exempted from processing by default), orders with installment payments etc. You can also set preferences to default new work orders to on hold. This allows you to approve each order before processing and fulfillment.

Create installment payment plans and apply them to orders. Mailware will remind you to charge credit cards or send billing invoices to the customer at each interval until paid in full. You can hold an order too, so it does not ship until paid and processed. This works for layaways as well.

How Installment Payments work

In Mailware open an order then click ‘Installment Payments’ in the left navigation to create installment plans. Enter a Plan Name, # of Payments, Interval (weekly, monthly), # of Grace Days and whether you want to collect sales tax and/or shipping in the first payment. Click the ‘Close’ button to save your work.

To use your plans create a new order, or edit an existing one. Click the ‘Payment’ tab and select the default payment from the list. Click ‘Edit’ to open the Payment dialog (You can also create a new payment by clicking the ‘New’ button. This is handy when you want to create an installment plan for the balance of an existing order).

In the Payment dialog select “Install” as the payment method. Then select one of your plans from the ‘Plan’ pulldown. You can click the ‘Payments’ button next to see the payments that will be created or skip that step and enter the credit card number (or choose an existing card number from their history. Mailware stores them in encrypted format for PCI Compliance purposes).

You can authorize the first payment immediately using the ‘Authorize’ button or charge the card later when due. Click ‘OK’ to save and Mailware will display each of the upcoming payments in the grid. The order will not be submitted to batch processing (for fulfillment) until all the payments are authorized, however you can mark the order as On Hold as an additional safety measure. To do so click the “Put Order on Hold” button in the left navigation.

If you would like to fulfill the order immediately you can do so by printing an invoice, packing list, pick list etc. directly from the order screen. These items are found under the ‘Print’ menu item at the top of the screen. Be sure to mark the order as shipped from the Order text menu item at the top of the screen or by right clicking individual items to show that the order has been filled even though payments are still due. If you have a shipping integration set up for UPS, FedEx, USPS etc. the order will be marked shipped automatically so you can skip that step.

Installment payments are useful for payment plans, collections, layaways and staged work (like labor). You can also use them with subscriptions and recurring orders.

How does it work?

Mailware is a multi channel manager and a full back office system that does more than talk to your web store. With Mailware, you can manage your orders from all your online stores, handle inventory from multiple warehouses, interact with a full customer database, ship to your customers, and manage your accounting. Check out the features to the right to learn more.

The Big Picture

- Back to Top -

With Mailware, customers can choose from multiple shipping solutions and systems. You can specify or automatically select a different shipping method than the one selected by the customer at order entry or on your web site. For example, you could send an order via Priority Mail instead of UPS Ground. The customer typically receives the order in the same or less time and Mailware will show the originally selected method while also storing the alternate method.

How Actual Shipping Methods work

Manual Method: During order entry or when editing an order you entered or imported you can simply click the ‘Shipping’ tab and then the ‘Actual…’ button. In the dialog that opens select a different ship method for the order from the pulldown. You can also override an automatically calculated actual method here by checking the override option. Mailware will show the original method on the order, but will send the order to the appropriate Actual method (e.g., if the customer selected UPS 2nd Day, but you choose Priority Mail the order will be shipped by Priority Mail. You can choose to show either ship method to the customer on the invoice, in emails and on your shopping cart.)

Automatic Method: Click the ‘Orders’ button on the Mailware main menu. In the window that opens click the ‘Actual Ship Calc…’ button in the left navigation under the Setup section. In the dialog that opens you can set up logic to choose an Actual ship method based on; the selected method, total weight is greater or lesser than a set weight or the order is over a set quantity.

Create as many rules as you like. When you enter an order the ‘Actual Ship Method’ will be automatically selected if the order meets the rules you created. For imported orders a script can be run to select the ‘Actual Ship Method.’

If you would like to control which ship using method appears on reports and emails you can do so by editing within the Report Writer and Email Notifications system.

You can track where your orders came from whether they were imported orders or keyed. The source can be used to sort orders at fulfillment, report on sales amounts and costs by source, control the contact information on reports (e.g., Different billing invoices for different stores/sources) and send orders to different locations to fulfill.

How Order Source works

In Mailware you can specify a list of sources. Open the Order screen and click the ‘Order Source’ button under Setup on the left column. In the dialog that opens add as many sources as you wish. These may be general like; “Internet”, “Phone” etc. or specific like the name of each web store or retail location. Click ‘Close’ and then on any order click the ‘Details’ button to manually select a source for an order.

You can import orders and have them automatically set the source for an order based on the location from which they came. In addition, on import you can specify a unique Operator ID for each source. This allows you to control the contact information on invoices automatically. You can set the invoice to use under the Operator ID setup (Click the Setup menu item on the main Mailware menu and use the pulldown under each ID to specify an invoice report).

Sources can also be used by any report to sort or separate information. Print a sales report with totals for each location. Or have the report page break at each source for distribution to separate recipients. Email notifications can be sent based on source as well. Quickly notify drop shippers, vendors and other recipients of any information related to their orders that you wish.

In the Multi Channel Manager (MCM) you can setup Operator ID sources so orders are marked automatically as they are downloaded. Click Tools>Preferences from the text menu at the top of Mailware and on the dialog that opens click the Channels tab. Select a channel on the left to Add or Edit and in the next dialog that opens select the Operator ID you wish to assign it from the pulldown. If you do not have an ID already created you can do so from the Setup menu instructions above for assigning invoices to locations.

Once setup your location sourcing, invoice printing and reporting/emailing are all automatic.

Some orders require special attention. In Mailware you can import orders and print these at the top of pick lists and fulfill them first. Or, you can lower the priority of an order and save it for later fulfillment.

How Order Priority works

In Mailware open the Order screen and click the ‘Priority’ button under the ‘Setup’ option in the left column. In the dialog that opens add as many Priority names as you wish and their Sort Order. Close the dialog and then on any order click the ‘Details’ button. You can specify a Priority manually from the pulldown for any order.  Or, an order import can specify the priority so it is automatically populated.

When you print pick lists, invoices etc. you can specify the sort order in the report to look at Priority first. Ascending order will print items with a Priority Sort Order of 1 first. Your Rush items can be first and Low Priority items last. You can also have them print in separate batches.

Other fields can be used to sort and separate batches in the report writer too. Use fields such as items ordered, order source, date, time etc. They can work in lieu of or in conjunction with the Priority field for maximum flexibility.

Do you offer payment terms to your customers? In Mailware you can create as many payment plans as you like and assign them to orders and customers. Then print statements or email notifications to remind them to pay. Mailware exports to your Quickbooks add on so you can age your accounts receivables.

How Terms work

In Mailware click the ‘Orders’ button, then in the Setup section of the left column click the ‘Terms’ button. In the dialog that opens you can add as many plans as you wish. Type a descriptive name (e.g., Due Upon Receipt or Net 30) then enter the Net Days, Discount %, Discount Days and Finance %. Click Close to save your work.

You can assign a plan at order entry by clicking the ‘Details’ button and selecting a plan from the pulldown. Or, assign terms at the customer level (on the ‘Additional Info’ tab of the Customer screen) and they will be applied automatically to all future orders by that customer.

From the Report Center you can print statements for date ranges ready to mail. Or click the Email Notification button and run the Statements email notifications.

Accounts Receivable export to Quickbook so you can use it to track amounts due and age receivables. Receive payments in Mailware and it update Quickbooks. No need to enter payments twice or work in two separate programs.

Mailware Multi Channel Manager includes several message fields you can use during order entry and elsewhere. Add single messages to business invoices on-the-fly or prebuild a repeating message for all your orders and customers. Mailware includes item level messages, shipping notes, email notification and more.

How Order Messages work

In Mailware enter an order. Directly below the item list select a prebuilt message from the pulldown, or enter a custom message. It will appear on the invoice. If you would like to make a prebuilt message click on the Properties Icon and select ‘Setup Order Messages…’ Any text you type can be selected later and added to the current invoice.

Click the ‘Mor’e button next to the ‘Order Message’ field to open a dialog with a second ‘Order Message’ (which is used internally by default e.g., on pick lists, work orders etc.). It can be prebuilt or entered on-the-fly too. On this dialog click the ‘Gif/Messages’ tab and enter anything you wish into one or both of the unlimited length message fields. You can have these appear on the invoice, a gift card, work orders or any report you wish. Finally, click the ‘Shipping tab’ and enter another unlimited length message for your shipping carrier (e.g., “Leave on back porch.”). There is even an ‘Install Notes’ field if your orders require special handling or setup.

Go back to the order screen and click any item then click the ‘Customize’ button on the ‘Item Detail’ tab. This opens another unlimited length message field into which you can enter any text you wish specific to that item. It appears by default under the product on the invoice, but can be used on any report too. It is great for item instructions, gift messages and suggested add-on products.

Need to make internal notes about a specific order. Click the ‘Notes’ tab on the ‘Order’ screen and enter anything you wish. Anyone who reviews or edits the order can read them. They do not print on any reports, but again you can add them to any reports you wish.

Lastly, you can add a permanent message to any report so you do not have to type or select it during order entry. Open a report, like the invoice, and click the ‘Layout’ tab. Here you can make any changes you wish including adding a Label or Memo field (from the Page Designer icon). Type your message and drag and drop it anywhere you like on the preview of your form.

Mailware includes other messages and notes you can enter on other screens too. There is plenty of room to make as many comments as you wish, all in easy to use and find locations.

Find products in Mailware through a quick product search with a multitude of options – product number, size, color, keywords, upc codes and more. The software’s product search is customizable and consistent across orders, inventory and purchase orders.

The product search screen includes rich details about each item including images, stock levels, backorder status, current quantities (for hot selling items) and your own custom fields.

How Product Search works

In Mailware enter an order, open the inventory screen or start a new purchase order. Open the product search dialog or start typing a product number and press the F2 key.

Mailware’s product search is fast. Indexed fields and an intelligently designed database means you can locate a product in seconds, no matter how large your inventory catalog grows. You can simply search the system by product number. But there are many more options; Full Text Search looks at the Product Number, Description and Long Description fields simultaneously. Or, you can search any one of those fields individually. Filter by supplier and product type. Hide or show In Stock and Discontinued items too.

Do you sell items with multiple options like size, color etc.? The ‘Subproducts’ tab in the product search makes finding any combination of options quick and easy. Select a product then select each option from the pulldown fields. You can create Subproducts quickly in Mailware for thousands of variations.

After you find your product(s) you can get detailed information about each one including your own custom fields, number in stock, on order and backorder from vendors and much more. Critical items are displayed directly on the search but you can see every detail with 2 clicks including images, attachments (like .pdf and word docs) etc.

Ready to add an item to an order? No need to close the search add 1 or more while the search screen remains open. You can even customize the items as you add them (insert instructions, notes, personalization, monograms etc.).

Finally, the product search screen is fully customizable. Change it to suit your business and start adding items to orders more quickly and with less errors. The product search works for inventory and purchase orders too.

Create gift orders from a single sender to multiple gift recipients. The sender receives a billing invoice and each recipient receives a packing list without prices. Each customized gift order can have its own ship method and charge.

You can also create orders for multiple recipients, for example from a client of yours to all their recipients of your product. This is useful if you drop ship for other sellers, have customers with multiple recipients in the same company, want to associate a group of orders with a specific client etc.

How Gift and Multiple Recipient Orders work

In Mailware enter an order normally for the gift giver, client or vendor. Then click the Gift tab and add new orders. A separate order window pops up ready for product entry and the recipient’s shipping address. Mailware remembers the shipping addresses you enter so they can be used again without retyping.

Print a business invoice for the gift giver and packing lists for the recipients then pick, pack and ship. Fulfillment is handled just like any other order so you do not have to worry about separating your gift orders. Mail, email or fax the invoice to the gift giver or ship it with any other items they may have ordered for themselves. The billing invoice displays all the products sent, and the charges grouped by recipient. You can bill the recipient, charge a credit card (a single charge for all the orders) or use any of the other supported payment methods in Mailware.

The gift order system is also designed for grouping shipments to multiple recipients. This is frequently used when drop shipping for clients. Their orders can be manually entered or imported with the client as the gift giver and their customers as the recipients. While not necessary this does provide an easy way to bill your clients and provide status of shipped orders.

The multiple recipient feature is also handy for large and corporate customers who have multiple recipients in the same organization. Set up the company and add new recipients for each employee as they order. Mailware remembers their information so you only have to enter it once. You can enter purchase order numbers for each recipient in the payment section of the gift order for tracking and billing purposes.

Mailware is not only PCI Compliant, but supports over 100 of the best merchant account service providers like Authorize.net, Paymenttech, XCharge, PayPal and many more. See full list below.

Process any order by simply clicking the ‘Authorize’ button to receive an approval code and charge the customer’s credit card.

How Credit Card Processing works

In Mailware simply set up preferences for the gateway of your choice. This activates an Authorize button on the Payment tab of the order screen. When you enter or import orders you can click the Authorize button for an immediate approval. Mailware can export batches for select gateways as well so you can authorize hundreds of charges at once.

Mailware’s credit card processing uses SSL data security encryption to send your charges. Multiple transaction types are supported for selected gateways including; sales, authorizations, capture, forces, voids and credits. You receive an approval code or declination and reason for each charge. Address Verification and CVV2 services are fully supported.

You can choose to receive email notifications for each charge processed. Mailware supports alternative currencies and eCheck services.

You can enter a single charge, or set up installment payments and/or recurring payments (useful for layaways, payment plans and subscriptions). Each transaction is logged and saved. Security settings can be activated to prevent internal fraud. Credit card information can be stored in encrypted format or completely erased for PCI Compliance purposes.

Currently Supported Gateways

Authorize.Net AIM
ACH Direct Credit Card Service
ACH Direct EFT Service
Approve.NET
Bank of America eStore
Beanstream
BlueFin
BluePay
BluePay Version 2
ClearCard CNWB
CollectPay Connect
CollectPay Connect ACH
Concord EFSNET
CTEL
CyberCash
CyberSource
3 Delta Systems
Authorize.Net ECheck
ECHO Link
eCollections Portal
eCollections ECheck Service
ECX QuickCommerce 3.0
Epoch Systems
EPoint Processing
eProcessing Network
EPS Secure NET
eWay ECommerce
EZNP Internet Solutions
Fast Transact
Fast Transact ACH
FirePay – Terra Payments
GoRealTime
Harbor Payments
iAuthorizer
iBill Processing
IntelliPay ExpertLink
InternetSecure
IONGATE Processing
iTransact RediCharge
Janus1 – Marqi Nutrition Ltd.
Link2Gov Web Payment
LinkPoint Secure
LinkPoint Virtual Check
MCPS AIM
Merchant E-Solutions
Merchant Partners
MiraServ OFT
Moneris eSelect
Moneris eSelect V2
Net1 Payment Services Gateway
NetBanx
NetBilling
Network Merchants
NexCommerce Online
Official Payments
Paradata Systems Inc
Pay By Touch
PayCom Processing
PayJunction
Paymentech
PayPal Pro
PayPal PayFlow Pro ACH
PayPal PayFlow Pro ECHECK
PayPal PayFlow Pro Credit Card
PayReady Link
Payscape Gateway
Payscape Gateway ECheck
PayStream
PayVision
Planet Payment
Plug ‘n Pay
PRIGate Payment Resources
PRIGate Payment Resources – ACH
Processing Network
Profit Stars ECheck
Protx VPS Direct
Protx CA VPS Direct
PSIGate
PSIGate XML
QuickBooks Merchant Services
RBS Lynk
RealEX Payments
Right Connection
RTWare AIM
SecurePay Australia
Shift4
SkipJack
SurePay
TransFirst eLink – CC
TransFirst eLink – eCheck
TrustCommerce CTLink
TrustCommerce ACH
USAEPay Gateway
USAEPay ECheck
uSight
Velocity Pay
VEREPAY Web Services
VeriPayment.com
Verisign PayFlow Pro ACH
Verisign PayFlow Pro ECheck
Verisign PayFlow Link
Verisign PayFlow Pro
Verisign PayFlow Pro Australia
ViaKlix (Nova)
ViaKlix (Nova) – Version 2
ViaKlix (Nova) – Virtual Merchant
ViaWarp
Virtual Card Services
YourPay (LinkPoint)
WorldPay Junior Invisible
XOR Gateway

Mailware supports shipping via carriers like UPS, FedEx and the US Postal Service. You can also ship freight, international and provide local pickup.

For the major carriers Mailware supports direct integration. This means any orders entered or imported into Mailware appear automatically in your shipping software as well, ready to process.

How Shipping Integrations work

Mailware includes an Open Database Connection (ODBC) driver for its database. This allows the Mailware database to communicate with those of the various carriers. As orders are entered or imported into Mailware they become immediately available to their systems. You can key or scan a Mailware order number into UPS Worldship, FedEx Ship Manager or an Endicia product for the postal service and all the information for the order will appear, ready to ship. You can also automatically print all the labels  in batches. In either case simply pick and pack your orders, apply the label and you are done. When you process end of day in your shipping software systems each will write back to Mailware the tracking number, ship date and actual cost.

Mailware will automatically upload shipping confirmations to your web stores. You can also access the details directly from each order in Mailware. If you wish, you can send email notifications to your customers notifying them of the shipping information, including clickable tracking numbers. Additional emails can be sent to notify them of back orders, orders in process, canceled orders, credit card approval issues etc.

For phone orders you can set up charge calculations including flat rates, by order total, by order weight, percentages, minimums, maximums and rates and zones charts from major carriers. Charges can be stacked to any combination is possible. There is no limit to the number of shipping methods you can store and use – for example, create a ground ship method for residential, commercial and international and select them on the fly as needed. Each will charge the customer accordingly.

You can also create ship methods to match those found on your web stores. As orders are downloaded the matching method is automatically applied. Keep the method and charge received from your store or override it with an alternative Actual Ship Method to reduce your costs and still guarantee the promised ship time to your customer. Reports let you know whether you are making or losing money on shipping based on the actual costs returned to Mailware from your shipping software.

Never double ship an order again. Mailware keeps track of each order as it is processed and prevents multiple fulfillment. It also tracks missed orders so you can track them down and fulfill the same day.

If you drop ship (have other vendors ship items directly to your customers) or if you provide drop shipping services (ship products directly to customers for other vendors) Mailware offers full support.

In the former, and more common, scenario you may enter an order manually or import it from any number of sources (your web store, Amazon, eBay etc.). Mailware will automatically assign a preferred drop shipper and create a drop ship purchase order.  Upon receipt of shipping confirmation from your vendors Mailware can upload tracking numbers to your web stores and email your customers.

In the latter case you can provide drop shipping for your clients. As they take orders and send them to you simply enter or import them into Mailware and fulfill normally. You can then run reports or export to text files the status of the filled orders and any billing.

How Drop Shipping works

Before taking orders you will need to set up your product inventory. Mailware includes a Multiple Locations feature you can use to specify the locations and drop shippers associated with each product. For example, a single product may have two bin locations in Warehouse A, one in Warehouse B and two drop shippers.  For each location you can specify a quantity or indicate Non Inventory if you do not know the counts (common with drop shippers) as well as the preferred order.  Mailware will display the total quantity of all your locations in the In Stock field.

When you key or import an order Mailware will automatically deduct stock from the locations in preferred order. This allows you to deplete in house stock before ordering from drop shippers. You can also use it to ship from less expensive or faster drop shippers first. Mailware keeps track of the quantity on hand at each location and continues to the next available source as you create more orders. However, you can at anytime manually override the location on the order. Change drop shippers, select a drop shipper instead of your own warehouse, have all items sent by the same drop shipper etc.

Mailware can create a single Drop Ship Purchase Order for each vendor with all the information they need to ship products to you or directly to the customer. Or, you can create individual, editable purchase orders directly from the order screen. In either case the PO can be printed, faxed or emailed. It is also possible to create comma separated (.csv) text files, connect to an ftp site or a web portal or otherwise electronically transfer the PO to your vendors.

When you vendor ships they can return the tracking number and shipping information to Mailware. The information is stored at the order level and can be optionally uploaded to your web stores and an email sent directly to your customer notifying them of the shipment and containing a clickable tracking number.

Learn More about Mailware – Mult Channel Manager.

Mailware is a multi channel manager, order management system, and full back office system for online merchants. It can manage and process orders from multiple web stores, marketplaces, and auction websites.

Also, check out the many features of Mailware at our features page.

[Previous Video: What is the MCM]

Learn More about the Multi Channel Manager.

Mailware is a multi channel manager, order management system, and full back office system for online merchants. It can manage and process orders from multiple web stores, marketplaces, and auction websites.

When product information (such as inventory counts) is changed, Mailware updates the information for all of your stores. At the end of each day when your shipping software writes back to Mailware it will update your web store with the ship date and tracking number for each order so your customers can log in and see their order status.

Also, check out the many features of Mailware at our features page.

When orders are entered or imported into Mailware with a US Postal Service ship method they will automatically appear in Endicia ready to print and ship. Or, you can have all your labels print in batches. When using Endicia, only the Professional Plan can be integrated to work with Mailware. The cost difference will be discussed further.

More About Endicia

Using Endicia gives sellers access to printable postage labels and shipping solutions. Different resources are available to your company to make shipping products easier. Endicia offers different printers that allow you to print out postage labels for boxes and flat packaging, and also print envelopes and use them for other necessary letter mail. Endicia also offers a scale for companies to use to calculate an accurate package weight in order to prevent over or under charging customers for their purchases. If the scale is not used, package weights can be preset through Mailware so that shipping can remain as accurate as possible.

Features

• Postage for domestic and international mail
• DYMO Printable postage
• Address verification
• Prefilled custom forms
• Return shipping labels
• Scale integration
• Label customization
• Email notification
• Delivery statistics
• Database integration
• Third party software integration
• USPS Insured mail

Cost

There are 5 different service plans for Endicia that range from $9.95 a month to $34.95 a month. Features in each of these plans will vary package to package but the most basic package includes buying and printing postage from your PC, address verification, postage rate calculation, savings on delivery confirmation & insurance, mail customization and postage reports.

Any accessible MySQL cart can be integrated with the Mailware Multi Channel Manager. We can write the SQL to integrate your cart, or you can do it yourself. Mailware can download orders, upload new product listings and changes to existing products and can upload shipping confirmations, including tracking numbers. All functions can be set for the timed intervals you wish and occur automatically. No third party hosting required – the Multi Channel Manager (MCM) runs directly from your PC or server.

More About Custom MySQL

Custom MySQL is any sort of shopping cart software that has been custom made by an independent software developer or development company. This avoids purchasing packages through a separate company and paying monthly fees. These shopping carts or web stores typically do not include merchant accounts or hosts to keep the web store up on the internet.

Cost

Cost for custom carts is typically for the software of the cart alone. Other costs include monthly payments for merchant accounts, integration with Mailware and server hosts to keep the web store online.

ProStores can be integrated with Mailware so that all orders are downloaded at the time specified. At this time Prostores does not offer a product or shipping confirmation upload option. When that functionality becomes available it will be supported by Mailware and added to your subscription at no extra charge.

More about ProStores

ProStores is a complete ecommerce solution backed by eBay. This solution will not only help to develop and design a storefront, but also will host web stores, which prevents involving a third party. ProStores also has affiliates for developing merchant accounts and recommends companies to help with management and marketing.

Features

• Ecommerce hosting and storefront
• Personalized Domain
• Priority Email and Toll-free Tech Support
• Free & Easy-to-use Design Templates
• Advanced Customization
• Online Sales & Marketing Tools
• Payment Processing & Various Integrations
• Shipping & Tax Tools
• Catalog & Inventory Management
• Shopping cart with real time payments
• Reporting & Accounting Tools
• Upgrade Options

Cost

There are two package options for using the ProStore solution: Professional eCommerce and Professional eCommerce Plus. These two package options have varying monthly fees and features/benefits through this solution.

Fees for Professional eCommerce are at $29.95 a month with a 0.5% transaction fee. Sellers are able to sell up to 5,000 products. The Plus version costs $59.95 a month plus a 0.5% transaction fee, allowing sales of up to 100,000 products a month. Being an eBay will benefit anyone using ProStore, offering a 30% discount. This brings monthly fees down to $20.95 for Professional eCommerce, and $41.95 a month for the Plus package. There are other fees for optional upgrades such as private domain registration among other features.

There is also a Jump Start Package available for a one-time fee of $1,799.00. This includes the essentials of Online Marketing, eCommerce Best Practices, and Store Administration guidance to deliver a professional store positioned to help you start making sales through their own web store. This also includes live online training, email marketing setup and training and store promotions guidance.

For designing the storefront, ProStores offers over 150 free templates available to users. Customers are also able to custom design their site, done by a third party, or by themselves through recommended designers.

Combining Pinnacle Cart with Mailware allows the online merchant to automate functions such as uploading products and tracking numbers. New orders are downloaded into Mailware at intervals that the merchant can set. New products can be uploaded across multiple stores and changes in product information (such as inventory counts) appear as they occur, allowing for near real time inventory counts.

More about Pinnacle Cart

Pinnacle Cart is a powerful, easy to use, ecommerce shopping cart software. Written in PHP, the cart is both fast and highly customizable with a focus in marketing and driving traffic. Pinnacle uses a drag and drop design which allows merchants to customize their store without the need of any programming experience. Some of the many businesses that use the software include Corona Extra, NPR, Pangea, and the United States Ski Team.

Features

Pinnacle Cart offers five different packages with unique feature sets; however all of solutions share the following features:

• Unlimited number of products
• Daily backups that can be restored from the control panel
• 24/7 E-mail support and free phone support
• Free Google Adwords Credit
• CSS/XHTML design with drag-and-drop layout design
• Search engine optimization SEO solutions
• Advanced tools to handle taxes
• Optional one-page checkout

How much does Pinnacle Cart cost?

Pinnacle Cart comes in five different packages, each with their own set of features. All of the packages come with Adwords credits, unlimited products, and ftp access. The Limited package costs $29.95 a month and allows for 100 MB of disk space, 1 GB of data traffic, and 2 email accounts. The set-up fee for the Limited package is $49.95. The second tier product from Pinnacle Cart is the Starter package and costs $54.95 with a $49.95 set-up fee. This package allows for 400 MB of disk space, 6 GB of data traffic, and 10 email accounts. Pinnacle Cart Starter also comes with a free migration from an existing cart. The Standard package costs $74.95 (plus the $49.95 set-up fee) and allows for 600 MB disk space, 10 GB data traffic, 30 email accounts, free cart migration, as well as access to the source code.

The fourth tier package, Pro, costs $95.95 and the set-up fee is waived. This solution comes with an included FTP and allows for 1.2 GB of disk space, 17 GB data traffic, and 50 email accounts. The final tier product of Pinnacle Cart is the Premium package which costs $149.95 and the set-up fee has been waived as well. Along with all of the features that the previous packages offer, Premium also includes 2.5 GB of disk space, 40 GB data traffic, and 100 email accounts.

With AspDotNetStorefront integrated into Mailware, the online merchant adds very crucial capabilities to the ecommerce system. Orders are downloaded and then fulfilled in one system and changes to information about a product are updated in real time. Adding new products to AspDotNetStorefront’s Multi-Store system is handled in one place and tracking numbers/order statuses are uploaded by Mailware right into the ecommerce platform.

More about AspDotNetStorefront

As the name suggests, AspDotNetStorefront is an ecommerce store platform built on an ASP .NET and currently, powers over 10000 stores. The system boasts a very large list of different product features and is offered in four different packages for a variety of different sized businesses. High quality customer service is offered around the clock and there is an online community present. AspDotNetStorefront admits that it is aggressively priced, but they have been around since 1997 and offer tee most features for the price.

Features

AspDotNetStorefront offers a very extensive feature list by default, and many additional features specifically for the four packages. Some of the features included with all packages are:

• Web based store management
• Integration with PayPal and Google checkout
• Search engine optimization solutions
• Advanced product listing and display options
• Coupons and gift certificates
• Skin based storefront customization
• Order history

How much does AspDotNetStorefront cost?

AspDotNetStorefront comes in four different packages that offer a variety of different feature sets at different prices. The ML/Express storefront package is designed for the small business and has a base price of $695 and allows for 500 products. If a merchant decides to include a year of upgrades and support, a $249 charge is added as well. For additional features not included by default, AspDotNetStorefront offers the ML package at a cost of $1295. This allows merchants to have access to the source code (for an additional $995) and up to 250000 different products. ML comes with one server and additional servers can be added for $995.

The third tier of AspDotNetStorefront products is the ML/64 package, costing $1495. As well as the features included with the previous packages, ML/64 is run on a 64 bit system. The final tier of solutions from AspDotNetStorefront is the Multi-Store package with a base cost of $1495 and a 5 store license at $3490. Multi-Store offers the entire vast amount of features provided to the other packages such as affiliate solutions, separate domain names, dedicated servers, and improved functionality as well as allowing for up to 250 additional store licenses (costing varying amounts).

Connecting Mailware with osCommerce’s MySQL database allows  orders to be downloaded and fulfilled in one system. The system will upload tracking numbers and order statuses to osCommerce customer accounts. Uploading new products to multiple stores is handled automatically and changes to inventory are reflected on the stores as they happen.

More about osCommerce

Since March of 2000 osCommerce has been offering an open source solutions to online retailers, merchants, a businesses.  They provide an ecommerce and online store-management software for free under the GNU General Public License. Due to the software being based on PHP and MySQL, osCommerce works well with most web servers and is easily modified. There is a large online community of developers and users that have created a myriad of different themes, add-ons and extensions. Because of the active community of over 14,000 live shops, osCommerce can be highly customized to fit the needs of the online merchant. Many of osCommerce functions are web-based, such as the automatic installation (from free services such as Fantastico) and the administrative panel.

Features

There are a number of user created features that can be added onto osCommerce from the large online community. The following features are included in the normal

• Compatible with all major browsers and several languages
• Automatic web-based installation
• Unlimited number of products and categories
• Web based administration module
• Database backup and restore
• Multiple platforms have been built to extend the functionality even further

How much does osCommerce Cost?

osCommerce, as the name suggests, is an open source solution under the GNU General Public License which allows anyone rights to use, modify and redistribute the software as they see fit.  There are no restrictions put on individuals who wish to sell the software or redistribute it for free.

When Zen Cart is integrated into Mailware, the online retailer no longer has to micro manage tasks such as updating tracking numbers, uploading products, and fulfilling orders. New products can be added to multiple ecommerce stores and the product information is changed as it occurs (such as changes in quantities). Mailware uploads tracking numbers and order statuses right into the Zen Cart store and new orders are downloaded at custom intervals ready to fulfill.

More about Zen Cart

Zen Cart is a PHP based online ecommerce store management system that is created from the osCommerce framework as a separate project. The shopping cart system is offered freely under the GNU Public License and has developed a large online community that is always improving on the many modules. Some of the modules included with the default installation of Zen Cart include a gift certificate/voucher module, a module that sells downloads (like eBooks) and a module that allows merchants to send and manage digital coupons. Zen Cart offers a variety of free add-on modules though their website.

Zen cart uses an XML template system and is highly customizable. Merchants have the ability to add unlimited pages to an ecommerce store and style them with CSS. There is also support to integrate phpBB forums into Zen Cart. The myriad of community created modules only furthers the already high level of customization that is possible with the software.

Features

The Zen Cart community has developed a large number of add-ons to increase the features of the system. The following are included with the default installation of Zen Cart:

• Unlimited categories and products
• Gift certificates and discount coupons
• phpBB integration
• Newsletter manager
• Multiple language and currency support
• XML template system
• Featured products
• Easy installation

How much does Zen Cart cost?

Zen Cart is offered as a free, open source, ecommerce platform. Because it is branched from the osCommerce framework, the system inherits the GNU General Public License and is free to use, distribute, and modify. For those who want to support Zen Cart, they offer a monthly donation program via PayPal.

With Volusion integrated into Mailware, orders are downloaded and fulfilled in a single system. New products can be uploaded and changes to product information, such as changes in quantities, are updated in near real-time. Mailware also uploads tracking numbers and order statuses directly to your Volusion store.

More about Volusion

Since 1999 Volusion has been revolutionizing the industry with its ecommerce solutions for small to large businesses. They provide online merchants with a shopping cart system that is fully customizable, secure, and well supported around the clock. Volusion is the first company to offer the on-page checkout and is continuing to help advance the capabilities of ecommerce stores. There is a long list of companies that make use of Volusion’s products including Motorola, Disney and National Geographic.

With Volusion, merchants can design, develop, and run a personal web store. The software works with a number of services such as QuickBooks, Google checkout and PayPal.  They also provide strong SEO solutions and excellent customer service.

Features

Volusion has a number of useful features for online merchants. While higher end packages offer some additional tools and resources, the following are included in all packages of Volusion:

• Award winning customer service around the clock
• Professional read-to-go design templates
• One page checkout that is fast and easy
• Step-by-step video training
• Social media tools to help make the connection with customers
• Simple and effective search engine optimization
• A large number of marketing tools
• Mobile commerce solutions

How much does Volusion Cost?

Volusion is offered as five different packages, each offering different capabilities at a different monthly price. With all of the Volusion packages, there is a $49 startup fee. The “Steel package includes 1 GB of data transfer for a store with 25 products and costs $24.99 per month. The “Bronze” package increases the data transfer to 3 GM and allows for up to 250 products at the cost of $39.99 a month. With the “Silver” package, a merchant can have up to 1000 products and 5 GB for the cost of $59.99 a month.

Volusion’s most popular package, “Gold” allows for API access, a social store builder, premium support, 5000 products and 15 GB of data transfer and costs $99.99 a month. For merchants that want to go “Platinum” and get unlimited products, all the features, and 25 GB of data transfer can do so for $159.99 a month.

With nsCommerceSpace integrated into Mailware, order fulfillment and product information can be automatically handled in one system. New products can be uploaded across multiple ecommerce stores and the product information, such as changes in inventory counts, occurs in the store in near real time. New orders are downloaded and fulfilled in one system and Mailware can upload tracking numbers and order statuses right to nsCommerceSpace.

More about nsCommerceSpace

nsCommerceSpace, offered from Network Solutions, is a complete package for an online merchant who wants a web store, web space, and domain name under one provider. The ecommerce store solution comes with a variety of design templates compatible with most design software solutions and a full WYSIWYG editor. The packages also come with a hosting package that has multiple emails accounts and is bundled with a custom domain name capable of supporting sub domains.

Features

The three different packages that nsCommerceSpace provides have their own individual set of features. All of the packages share the following benefits:

• Fully customizable storefront
• Simple and secure payment and order processing
• Merchandising, offers, and promotions
• Search engine optimization solutions
• Web based administrator panel
• Robust reporting and statistics
• Integration with third-party plug-ins
• Domain name, hosting, and email accounts

How much does nsCommerceSpace cost?

nsCommerceSpace comes in three ecommerce packages: Starter, Standard, and Premium. Each package has a startup fee and a variety of different additional features. If a retailer chooses to purchase a second package at equal or lesser value, there is a 20% discount. The nsCommerceSpace Starter package costs $26.95 a month with a $49.00 startup fee. This entry level package offers 25 maximum products (excluding variations), 1 GB of hosting storage space, and 5 GB of monthly data transfer. The nsCommerceSpace Standard package costs $29.95 a month and also has a $49.00 startup fee. With the second tier package comes a maximum of 300 products (excluding variations), 2 GB of hosting storage space, and 10 GB of monthly data transfer.

The nsCommerceSpace Premium package offers a number of other features as well as an increase in space, transfer, and number of products. The cost of the service is 499.95 a month and the startup fee is $99. The package includes a maximum of 100,000 products, 5 GB of hosting storage space, and 25 GB of monthly data transfer. Also included with Premium is the ability to have product variations, QuickBooks POS integration, and a number of bulk processing tools.

Mailware is a back office system that downloads orders from your Miva Merchant web store at specified intervals. Mailware uploads all of your shipping information and tracking numbers for each order. It will also update any inventory changes that occur including new product uploads. All these functions occur automatically at the intervals you set without the need for any third party software or hosting.

More about Miva Merchant

Miva Merchant is a leading supplier of e-commerce software and services to small and medium-sized businesses. They provide online merchants, developers, web designers and web hosts with the information and technology needed to be successful in today’s online selling environment. Miva Merchant hosts complete, reliable, expandable and easy-to-use e-commerce software and services.

Miva, like most carts, allows sellers to use software to develop and design a personal web store. The software integrates with QuickBooks and provides a separate solution called Miva Merchant Empresa, used for hosting and running your Miva built web store. They also provide merchant account solutions through Chase Paymentech or Innovative Merchant Solutions (IMS).

Features:

• Powerful Store design tools
• Administration To
• Catalog Management
• Inventory & Merchandising
• Customer Management
• Affiliate Programs
• Order Processing
• Localization Settings
• Logging & Analytics
• Shipping Calculation and Payment Processing
• Data Access
• “Getting Started” Wizards
• Modular Architecture
• Store Access & Maintenance
• Documentation & Support

Cost:

Costs at Miva Merchant start with a $49 setup fee and monthly charges of $59.95, $89.95 or $129.95 depending on a seller’s preferences. These monthly charges vary month to month and all include a free software (quality varies), unlimited products and a free domain name. Other features that vary package to package include: data transfer space and the number of email accounts available to the company.

Miva charges fees for merchant hosting as well. Through the IMS process, there is no set up fee and no cancellation fees. Charges typically run around $25 a month with a 2.39% credit card discount rate and a total of $0.30 in transaction fees. This solution is recommended for merchants doing less than $20,000 a month in volume. Fees and charges for using the Chase Paymentech solution are available through a Miva representative. This solution is recommended for merchants doing more than $20,000 a month in volume.

Other costs include website design. There are pre-made template skins available online through the Miva site. Costs range from $249 (sale price) to $349. They can also be installed by Miva themselves for only $49.00. Otherwise, companies are able to pay to have custom designs developed through the Miva team, often times on a specified budget.

Mailware integration with Half.com is very simple, largely because it is an eBay affiliate. If you have an eBay account and are selling on both sites, accounts can be synced for easier inventory control. Mailware will download orders from Half.com at a specified time. Mailware can also upload product listings and changes to products. Once items are shipped, Mailware will upload all shipping information for every order, including tracking numbers.

Half.com

Half.com is an affiliate of eBay that offers buyers discounted new and used textbooks, music, movies and video games. There are five categories products can be listed in: Music, Movies, Books, Video Games and Game Systems.

How It Works

Half.com is a marketplace that allows you to easily get paid for your products. To sell through it, eBay sellers must sign up and agree to terms and conditions as noted on the website. Listing products is simple: choose from one of the 5 categories that items can be listed in, mark the condition, ISBN or UPC numbers, note comments, price and sell. Half.com will recommend a price for items depending on quality/condition and comments noted. Products are also able to be listed in a multiple item listing.

Payment

Sellers are paid two times a month: on the 15th and the last day. This payment is through a direct deposit to a personal checking account. There are rules and restrictions regarding quality and Half.com policies that claim sellers can arguably not get paid. It is key to pay attention to these agreements to guarantee payments.

Fees

With Half.com, there are no start-up, listing or monthly fees. The only fees for selling on Half.com are commission taken at time of sale. As selling prices increase, Half.com commission decreases. Commission percentages range from 15.0% (items priced $0.75-$50.00) to 5.0% (items > $500.00).

Mailware downloads orders from your Magento store automaticaly at the intervals you set (e.g., every 15 minutes). You can also create new product listings directly in Mailware and they will appear on your Magento store. As you sell products on any channel all your stores will be updated to reflect the new quantities available as well as any changes to descriptions, prices etc. At the end of each day when your shipping software writes back to Mailware it will update your Magento store with the ship date and tracking number for each order so your customers can log in and see their order status.

More about Magento

Magento is an open-source ecommerce platform that offers online merchants total control over the appearance, functionality and content of their eCommerce store. Magento has a large support network and is powerful while still being easy to set up.

Since its start in 2008, Magento has become one of the top ecommerce solutions available. With its large list of features and flexibility, it allows merchants to have full control of their store.  Magento supports visual themes to change the look and feel of the store and the online community offers a myriad of different styles to choose from. The management and analytical tools provided give the online merchant the ability to assess the customer interests, promote certain products, and increase conversion rates. Simply put, Magento is one of the fastest growing platforms and is a powerful ecommerce solution.

Features

Magento comes in three different editions for online merchants and offers a very large feature list. The following basic features are offered to all three editions:

• Marketing and Promotion Tools
• Search Engine Optimization Solutions
• Site Management
• Analytic and Reporting Tools
• Catalog Management
• Product Browsing
• Mobile Commerce
• Catalog Browsing
• International Support
• One Page Checkout
• Customer Accounts
• Order Management

How much does Magento Cost?

The Magento community edition is under the Open Software License (OSL) and therefore offered as a free download. The professional edition provides features not included with the open source distribution and starts at $2,995 USD a year. Some of these features include gift certificates/cards, reward points, customer store credits, and additional data encryption. An enterprise edition is also available, starting at $12,990 USD a year, and offers premium grade features and full product support. Some of the many features included with the enterprise edition include an enhanced content management system, ERP integration, private sales with invitation, the highest quality of page performance and administrator logging.

Currently Overstock.com does not offer any third party utilities or database access to allow for channel support. We monitor this regularly and will add support in Mailware for Overstock.com as soon as the option is made available.

Overstock.com

Overstock.com is an online marketplace most commonly known for selling home goods, furniture and clothing as well as other high end goods. In order to sell on Overstock.com, a seller needs to fill out a form to request to sell inventory. When giving an offering price, it’s been recommended that you fill it out as honestly as possible, as they will not increase the price if you ask for one too low.

Apply to sell on Overstock.com here.

Fees

Fees for selling on Overstock are not available to sellers until they’ve been approved to sell on the site.

Mailware connects to X-Carts MySQL database and enables an online retailer to automate functions such as order fulfillment, product uploads and updating of tracking numbers. New orders are downloaded at regular intervals that the merchant can specify. Products can be uploaded to multiple X-Cart stores and changes to product information (i.e. quantity changes) are made as they occur. Mailware also uploads order statuses and tracking numbers right into the X-Cart store.

More about X-Cart

X-Cart is a PHP shopping cart software and an ecommerce solution for small to large sized businesses. Because the open source code is so fast, most web stores do not need to set up a dedicated server to run their business. X-Cart has a number of features and tools that give the online merchant the ability to customize the look and feel, analyze web traffic, and run marketing campaigns. They also have a number of options that compliment the ecommerce store such as hosting, a myriad of add-on software and high quality customer support.

Features

X-Cart has two different packages offering different sets of features. The following is included in both packages:

• Compatible with Google checkout, PayPal, and 2CO
• Easy setup with no programming required
• Skin templates and a fully customizable CSS-based layout
• Free upgrades to future releases
• Unlimited number of products and categories
• Comprehensive statistics solution
• Open source PHP code
• Advanced security features
• Search engine optimization management
• Built in newsletter system

How much does X-Cart Cost?

X-Cart comes in two different packages and has a flexible pricing model that allows for purchasing of additional licenses at discounted prices. With all licenses, there is a $57 fee for installation. For X-Cart Gold, the first license is $115 or $229 with 200 support points. An additional license is $115 and X-Cart provides a discount for companies purchasing 10 or more licenses. For X-Cart PRO, the first license is $431 or $575 with 350 support points. An additional license is $431 and, like the other package, X-Cart provides a discount for companies purchasing 10 or more licenses. The cost to upgrade from Gold to Pro is $316.

A number of add-on modules can also be purchased to add functionality to the system. A few of the add-on modules include an $89 affiliate marketing manager, a $65 gift registry system, and a $45 survey program. X-Cart also offers hosting plans for a variety of different business sizes. Prices start at $45 a month with a year subscription.

Mailware downloads orders from your Yahoo store at the time intervals you specify. It also uploads new products as you create them in Mailware and makes changes to existing products (quantity changes, new prices, description changes etc.). When your shipping software writes back to Mailware the tracking number and ship date are uploaded to your store so your customers can log in and see the status of their orders. The entire process is automated and runs directly from your desktop PC or server – no need for third party hosting or software.

Yahoo Small Businesses

Yahoo Small Businesses are personalized web stores where sellers can have their own site to reach their customers.

How it works

Sellers sign up with either a Starter, Premium or Professional membership, all of which have more than enough features. With the Yahoo web stores, sellers can customize their store front and have access to features that include inventory control, order management, merchandising and promotion, payment processing and many more.

Features

There are many features that are included in all of the memberships. Only the Starter membership excludes certain features, and even without them, one can still run a business. One of the key features excluded from the Starter membership but still included in the Premium and Professional is the integration with a back-office system. Another features excluded are integration with a order-management system and UPS Worldship integration. Many sellers find these features valuable because they sell on more than one web store and can manage their inventory through one system when they’re allowed these integrations.

Fees

Fees vary when it comes to what membership sellers decide to use. The one-time start-up fee will be $50 no matter what membership people choose, but monthly prices and transaction fees will change with membership. Starter prices are $39.95/month, Premium is $129.95/month, and Professional prices are at $299.95/month. Transaction fees are between .75% and 1.5%.

Sears has published its API and documentation to allow third part developers to support its marketplace. Mailware will download orders automatically at timed intervals. It will also create new product listings and maintain product counts, descriptions etc. on the marketplace. At end of day Mailware will upload order status information including ship date and tracking numbers.

Sears Marketplace

Sears recently opened a third party marketplace for multiple sellers to put items up and run any sort of e-commerce business. The Sears Marketplace began in July 2009 and has over 10 million products available.

How does it work?

The Sears program allows you to sell On Sears or sell Through Sears.

• When selling with Sell On Sears, items are listed as products of Sears.com. When someone purchases one of the items listed, Sears alerts the seller of the purchase and the seller will send the item themselves.
• When selling with Sell Through Sears, products are still listed as products on Sears.com, but instead of the seller sending the item, products are stored in one of the many Sears warehouses. Sellers just need to update inventory and update any necessary web stores.

To process payments, the seller invoices Sears and they compensate through direct deposit into a specified bank account.

Local Marketplace

Local Marketplace is an extension of the Sell On Sears program which gives the customer the option to pick up items at your local Sears store. This helps the seller by eliminating shipping costs. There are no extra charges for this add-on and this is an opt-in feature, leaving the decision to participate up to the seller.

Fees

The Sears marketplace program has a monthly fee of $39.99 plus commission of any items sold on the Sears.com web store. These commission rates range from 7% to 20%. If a seller chooses to sell Through Sears, they will also be charged a rate of $.45/cu ft. to store their goods in the warehouse. This charge is formulated with a peak factor which varies season to season and when your item is selling more or less, to get the total storage fee. There is also a “slow mover” feel, which is a pre-notified charge if items haven’t sold in 6 months or more and are stored through the warehouses.

Products

Product uploading onto the Sears.com web store is easy. A template is filled out containing information about your catalogue which makes the uploading process easy. With this process, products are able to be temporarily removed and put back up when they’re ready to go up again.

There is also a list of products or items not eligible for sale on the Sears.com web store. This restriction is due to health and safety regulations, state and federal laws. This sort of restriction applies to most marketplaces or e-commerce sites.

Promotions & Discounts

There is also the option to offer promotions or discounts. The three options given are a percent off, a dollar-amount off or a free shipping option. There are no fees for use of these discounts.

If you have a question or interesting topic please feel free to post it here. I will do my best to answer it. Some thoughts to get you started:

PCI Compliance
Managing multiple carts
Inventory
Price Competition
Sales Tax
Marketplaces

Let’s get started.

Bruce

Mailware downloads your Paypal transaction as a payment on the order. The downloaded order is ready to print and process. Mailware works with PayPal Pro too. If you have a merchant account with PayPal you can process transactions directly from the Order screen in Mailware. Take a phone order, get the credit card number and click Authorize. You’re done.

PayPal.Com

PayPal is an e-commerce business that allows you to spend, track and manage money over the internet. Using PayPal rather than a credit card or debit card will allow you to check out of online stores faster. PayPal is one of the most trusted forms of payment for many sites, specifically eBay and there are deals offered through various sites for using it such as discounts or free shipping and delivery.

How does it work?

When you sign up for PayPal, you link your bank account, debit card or credit card to your account so that your information is all in one place and payment is made easy. Information is kept confidential and you are able to add money to your account, if necessary, through MoneyPak which also allows you to use PayPal without linking it to a bank account, debit card or credit card.

Features:

There are many features and advantages available to PayPal users

• Pay or get paid online
• Send money
• Rewards: Continuing to receive credit card rewards for using a specified card
• Protection: Zero liability for unauthorized transactions

Bill Me Later:

This service allows you to purchase items and pay them off, similar to a credit card or loan service. The rate is high but it allows you to make payments for an item or items rather than paying in full.

MoneyPak:

MoneyPak allows you to add money to your PayPal account without using a credit card, debit card or bank account. You can purchase a MoneyPak with cash at one of 40,000 retailers and then add money quickly. The retailer charges a service fee of about $5.00 and you can add anywhere from $20.00 to $500 dollars at most locations, and up to $1,100 at Walmart.

Student Accounts:

Student accounts allow their kids 13 and older to have their first debit card. This is a controlled card. Only parents can open an account, will receive notices on spending and balance and be reassured that their kids cannot spend more than what is put in the account.

How Mailware works with PayPal and Payment Processing:

PayPal is most commonly seen on eBay for processing payments of items bought and sold through the auction site. It can be integrated to other online shopping sites (such as Amazon and Buy.com) but, how it works with Mailware will remain the same.

When a customer uses as credit card or debit card alone, without a PayPal account, as a seller, you need a merchant account to process the credit or debit cards and a 3^rd party payment software package to receive a payment.

• A merchant account is a type of bank account that makes processing credit cards safer for both the buyer and the seller. There are typically fees to open this sort of account and keep it open and running or when you make a sale. Some companies may offer discounts and claim no upfront costs, but there are costs and fees; they will just differ company to company, depending on who you choose as your merchant.
• Third Party payment software packages are what connect Mailware to the merchant, whoever that may be. Some Merchants offer payment software, such as XCart, and often at a discount or even for free.

PayPal on the other hand, omits this process and acts as a complete merchant and payment processing system. To accept a payment, you must have a PayPal account as well and then you can transfer the money, when collected, and put it in your bank account.

While using PayPal can eliminate the purchasing of software and fees of a merchant account, rates are usually higher than normal credit card processing. When running a business online and selling many items, it’s important to take both alternatives into account and calculate numbers for your business to see what works best for you.

Mailware downloads orders from your Buy.com store at the intervals you specify. It also uploads new products and changes to products as they occur (e.g., quantity changes). And, each day Mailware uploads your shipping information for each order, including tracking numbers. All these functions are managed automatically by Mailware’s Multi Channel Manager without any third party hosting or cloud based software.

Buy.com

Buy.com is an online marketplace that started in 1997 that allows you to sell everything from books to jewelry.

How Does It work?

To sell on Buy.com, you must create an account which registers you to sell on the marketplace. Only approved US businesses with a tax ID can sell on the Buy.com Marketplace. If you are a sole proprietor you need to provide a social security number.

Through Buy.com, selling is simple and to the point but there are specified rules regarding the following…

• Packaging
• Shipping
• Fulfillment
• Payment processing
• Feedback
• Tracking information

Fees

There are no listing fees on Buy.com but there is a commission of $0.99 per item and set percentage of the selling price, which changes depending on the product category. This commission percentage will not exceed 15%.

Mailware connects to your Amazon store directly through the API’s provided by Amazon. That means a supported, cutting edge connection – no third party programs or outdated technologies (like SOAP and WASH). Everything runs directly from your PC or server without the need for third party hosting.

Mailware automatically downloads Amazon orders at the time intervals you specify. It also uploads new product listings and updates product changes (like quantity adjustments). This maintains near real time inventory counts on Amazon and all the other channels you manage with Mailware. Shipping confirmations are also uploaded automatically at the time you specify so your customers can see the status of their orders and you can get paid.

And, because we partner with ChannelMax you can manage repricing from Mailware. Set floors and ceilings in Mailware, then add rules in your ChannelMax account. You can beat the lowest price by a dollar, exclude low ball bids and make many other adjustments to ensure you are the highest listed seller for each of your products.

Mailware interfaces with Amazon through its Multi Channel Manager (MCM). For more details, click here.

More about Amazon

Amazon.com is most commonly referred to as an online marketplace. It has been around since 1995 and is one of the top e-commerce sites today. Products sold include everything from books to electronics to clothing and sellers are anyone from Amazon itself, personal sellers to the individual companies.

How does it work?

Listing: Listing items to be sold on Amazon is simple. After creating an account, you upload your inventory to Amazon.com and they’re then placed on the marketplace. Amazon acts as a 3^rd party, connecting you, the seller to the buyer—wherever they may be. Most commonly, the seller will ship the products to the buyer to complete the exchange.

Fulfillment by Amazon: When selling, there is the option for Amazon to store your inventory in their warehouses. When orders are placed, products are then shipped from the warehouse to the buyer, leaving you, the seller, worry free.

Fees:

Listing and Selling: When connected with Amazon as a seller, you can sell individually or sell professionally. Selling professionally increases the number of features available to you for a small monthly fee. Other fees will also vary or be non-existent based on this selling status as well.

Fulfillment: Fees include inventory storage, order handling, pick and packaging as well as weight handling.

Items Sold:

Approval: Some items sold on Amazon need approval before they’re listed. Many of these approval needed categories are high end or objects that buyers commonly have concern about purchasing. This does not mean that they are restricted and not allowed to be sold but a seller must contact Amazon and fill out a short questionnaire to attain this permission. A list of items is available on their site as well as the appropriate links to get in touch with Amazon for the approval process.

Restricted: Like most e-commerce sites, restricted selling exists. A list of restricted items not allowed to be sold on Amazon is available on their site. As a consequence of listing a restricted item, there will be limits on listing privileges and a possible suspension of listing privileges.

Mailware currently supports downloading of orders from your eBay store. The download occurs automatically at the timed interval you set in Mailware’s preferences. Because Mailware employs eBay’s native Application programming interface (API) the download is direct and quick. No third party programs (like Blackthorne or Turbo Lister) are used. This ensures minimum down time as Mailware is not dependent on 3rd party revisions. It also means Mailware can quickly adapt to changes made by eBay. These changes are covered by your subscription fee, so there is no extra charge for updates.

Mailware interfaces with eBay through its Multi Channel Manager (MCM). For more details, click here.

More About eBay

eBay is your most popular online auction.

How does it work?

Listing: Before selling on eBay, you must be a registered member and become a seller. The process of listing an item for auction or buy it now is quite simple and the site will walk you through the process as you go. Things to keep in mind when listing your item and setting a reserve price (minimum price you’re willing to let it sell for) are what comparable products are selling for, keeping the item title and description clear and choosing a general and a specific category for it to be found in. Other selling tips are available on the eBay site.

Fees:

Auction:

• Insertion: listing an item on eBay for auction will require an insertion fee. This fee is nonrefundable and can change because of either a set reserve price or a set minimum starting price, but does not exceed $2.00.
• Final value: The final value fee, or the amount subtracted by eBay as your intermediary, is 9% of the final sale price but cannot exceed $50. If your item does not sell, there will be no final value fee charged.
• Reserve fees: Reserve prices are the minimum price you will sell your item(s) for. The reserve fee will be $2.00 up to $199.99, and be 1.0% of the reserve price for items over 200.00 but not exceed $50.00.

Fixed Value:

• Insertion: The insertion fee for buy it now items (or fixed price listings) is $0.50 regardless of the price set. The minimum price set is $0.99.
• Final value: The percentage of the final sale price for fixed items that is subtracted from eBay is a specified percentage that decreases with each price bracket ($0.99-$50.00, $50.01-$1000.00 and $1000.01+). Depending how much your item sells for, and what sort of item you are selling, the percentage will be higher or lower, but the initial $0.99-$50.0 will be the highest percentage taken between 8.0%-15.0%.

Buy-It-Now:

Buy It Now has a fee that does not exceed $0.25 and they must have a minimum price of $0.99. Also, when you have an item for auction, you can also set a buy it now or fixed price that is higher than the auction price so that buyers have an option to opt out of bidding and spend a little bit more for the buy it now price.

Other Fees:

There are other fees included in selling on eBay. Those basics include optional feature fees, listing upgrade fees, picture hosting fees, seller tool fees and business and industrial equipment fees. These will vary sale to sale.

Items Sold:

There are restricted and prohibited items that cannot be sold on eBay. The list is a long but in depth and packed with information that will clarify most questions. Most of the items that are prohibited are due to legal reasons and eBay’s compliance with legal regulations. Otherwise, there are restricted items in which either a seller or the item being sold must meet certain criteria before listing/being listed. Items found being sold that are on the prohibited list will be removed promptly and the seller will be notified.

eBay Reputation:

When visiting the eBay site, you may notice when you search an item the seller has a colored star by their name. This star color signifies the rating of the seller and is usually next to a percentage out of 100. The higher the percentage the better the reputation of the seller.
Also, there are PowerSellers on eBay which are rated either, silver, gold, platinum or titanium. To be qualified as a PowerSeller, one must meet either a certain minimum number of items sold per month or a minimum sales amount per month. Not only must one must meet the qualifications to become a PowerSeller, but one must maintain these good standings.

eBay Stores:

eBay stores are where sellers can show all of their items for sale. When there is a red door icon next to the seller’s user ID, then the seller has an eBay store. Fees include monthly subscription, auction or fixed price fees, upgrade, optional feature feels and picture hosting.

Payment:

Paying for items on eBay can be done with either a credit card or some sort of electronic payment method. The most commonly seen electronic payment is PayPal, but there are many others out there. When using a credit card, the card is processed through the seller’s merchant account so your credit card number is kept private and confidential from the seller.

We have tweaked the order processing system for 15 years to make it efficient, complete and easy-to-use. Built-in tutorials make it simple to train new order takers. The entire order entry system is keyboard friendly. You can charge credit cards in real time, apply sales and discounts, print business invoices and do everything you would expect of a full phone order processing system.

Order Entry Features

• 3 second database search speed for finding customers, orders and products with multiple search fields
• Quick entry feature to rapidly add items and access search with a single keystroke
• Line items can be modified, customized, deleted, added etc. on-the-fly.
• Full security system gives administrators control over user access
• Easily add notes to business invoices and individual items.
• Charge credit cards in real time.
• Ship via UPS Worldship, FedEx Manager, Endicia and many others.
• Print business invoices, pick lists, packing lists and more individually and/or in batches.
• Keyboard friendly – no mouse needed.

Click an image above to see a screenshot

1. Changed Volusion product upload to import ProductID after successful upload
2. Fixed Volusion product upload to upload category-product links (requires ProductID code from earlier upload)
3. Changed ChannelMAX export to not use quotes around text fields in the export file
4. Fixed reference to nonexistent field in Payment import when downloading orders

• Mailware 2010
• Mailware 2009
• Mailware 2008
• Mailware 2007
• Mailware 2006
• Mailware 2005
• Mailware Legacy (v. 1 & 2)

We have added several new shopping carts and updated a few. The Multi Channel Manager can be easily updated to work for easy order management with any MySQL, SQL Server, XML or .csv online shopping cart. Don’t see your hosted e-commerce shopping cart on the list? Just ask.

The Multi Channel Manager runs on your desktop and communicates directly with all your sales channels – no 3rd party hosting required. Mailware’s inventory manager allows ease of order management and automatically:

• Downloads Orders
• Uploads Products
• Uploads Product changes
• Uploads Order Status

An order can come from many different channels – Marketplaces (like Amazon), Auction sites (like eBay), Feeds (like Shopzilla) and web stores (like Miva, Volusion and Magento). Individual order management is a difficult and time consuming task.

Mailware’s Multi Channel Manager is an order management system that handles all your channel sales for you. Orders are downloaded, new product listings are created, existing products are updated and shipping confirmations are uploaded – all automatically and all directly from your PC. Mailware’s multi channel inventory manager allows easy order management with no special hosting or hidden fees required.

Multi Channel Manager Features

• Optional price competition 3rd party support and/or user specific algorithms to ensure you are top seller, have the lowest price etc.
• The Mutli Channel Manager makes Mailware the single repository for all your data; an inventory manager that updates listings from one location.
• Specify prices, descriptions, images and more that are unique to each channel for the same product.
• Uploads shipping confirmations to your web store, eBay auction-or others, so you get paid faster.
• Expand your business with multiple channels all managed from one interface, allowing efficient order management.
• Automatically download orders as often as you like (or as your channel allows).
• Batch process orders, or as they come in individually with this order management software.
• Product listings are uploaded to the channels you select (See more about integration here).
• Each channel integrated is priced individually.

Click an image above to see a screenshot

With Mailware you can process your orders individually, batch process or both. Mailware keeps track of which orders have been invoiced, picked and packed. Never double ship or miss a shipment again.

Orders from each channel can be batch processed separately for order fulfillment. You can have unique invoices for each of your stores. Fill backorders, charge credit cards and manage shipping with the Mailware system.

Order Processing Features

• Batch process orders from all sources (phone orders, web carts, drop shippers etc.)
• User definable Import feature for text files from order sources not connected with our MCM feature.
• Print business invoices, pick lists, packing lists etc. from a single screen. All are user definable, can sort on multiple fields and are fully editable.
• Process payments in batches for orders that are entered or imported unpaid.
• Wand products to orders to prevent missed or duplicate items.
• Integrates directly with UPS Worldship, FedEx, Endicia and more.
• Process as many times a day as you wish. Orders will not be missed or duplicated.
• Fill backorders quickly and easily. They are automatically added to the process queue.

Click an image above to see a screenshot

Customers are the lifeblood of your company. Manage all your customer contacts with unlimited shipping addresses, phone numbers, clickable email and website addresses and Zip Code verification in one system. This software enables the best customer service management possible.

Mailware keeps track of your customers’ order history, buying habits, RFM (recency, frequency and monetary values), original and subsequent ad source keys and much more in simple reports. It is a rich customer database filled with all of the information that helps you market efficiently to your most valuable resource.

Customer Management Features

• Maintain full contact information including multiple contacts for the same account.
• Customer level overrides and flags for price levels, discounts, priority handling, bad debt flagging and more.
• Special pricing feature at the product and customer level. Set prices for special customers, wholesalers etc.
• A full Order History screen with reports of item details and easy access to the original order for editing, reprinting and modifications.
• Use the Contact Log to record unlimited length notes, set reminders and mail catalogs, birthday cards and other notices.
• Attach images, word docs, pdf files or any file type to each customer and open them in their native programs.
• Mailware includes a full Customer Relations Management tool (CRM) to track multiple contacts, leads, opportunities and reminders.
• Our Customer Match on import feature makes merge/purge of duplicate customer accounts almost unnecessary.
• Search for customers in the database on multiple fields in 2-3 seconds with our lightning fast search – find the information you need fast, no matter how large your database.

Click an image above to see a screenshot

We have added a fully integrated customer management database tool in our software for direct sales, multiple contacts per account, Lead management, Opportunity management and reporting. All of the information you need is in one system.

The CRM is connected directly to the Mailware customer database and includes tools such as reminders, notes and fields compatible with other CRM systems like Salesforce and Sugar.

CRM Features

• Track Leads and convert them to Opportunities and Accounts
• Schedule Reminders and Tasks
• Track your sales efforts by individual reps
• Run Pipeline reports
• Field structure is compatible with popular 3rd party CRM systems like Salesforce and Sugar
• Data migration from other CRM systems available from our tech support
• Integrates with the Mailware Customer screens
• Store multiple contacts for each customer account

Click an image above to see a screenshot

Mailware includes a full office-wide and customer email notification system you can use to send batch emails that include billing or business invoices, purchase orders, backorder notifications and more. The email feature uses your Internet Service Provider settings and there is no need to run a client side program like Outlook.

Create as many email notices or notifications as you like. You can tailor messages with your own text and use variables for merge features (like Order #, customer name etc.). Mailware also exports email addresses for use with third party integration programs like Constant Contact, Mailchimp, Vertical Response and others.

Email Notification Features

• Send emails directly from Mailware anytime.
• Email billing or business invoices, shipping confirmations, purchase orders, backorder notifications and more.
• Uses your existing ISP – no hosting and no extra software needed.
• Create as many email forms as you wish with full merge capabilities with your entire Mailware database.
• Mailware tracks emails sent, errors and full copies of each email received by your customers.
• Export email addresses and contact information to use with third party programs like Constant Contact, Vertical Response, MailChimp and more.
• Email creation works just like our report writer, so there is nothing new to learn.
• Automatically send an email at order entry.

Click an image above to see a screenshot

Inventory management is important to any retailer with products. If a merchant has multiple warehouses, performs drop shipping, or has multiple locations, the act of inventory control management can be difficult. The Mailware inventory software can help with this by providing useful features, fields, and tools in one interface.

Mailware also builds kits, supports bar codes/scanners, and stores images which can be uploaded to web stores for inventory control management. With the inventory software, an online merchant can have unlimited product options (size, color, etc.) and includes dozens of other features you need for inventory control.

Inventory Software  Features

• Multiple Product Number fields including UPC, Manufacturer’s #, Supplier #’s, ISBN’s and many more.
• Fully supports printing and reading of bar codes and use of bar code scanners.
• Multiple Price Levels with Quantity Discounts for each plus Mix & Match.
• Optional VAT % at the product level.
• Product Categories for searching, filtering and reporting.
• Unlimited Options for any product (Size, Color etc.) with easy pull down search.
• Powerful Product Search inventory system with multiple fields including your own custom fields.
• Multiple Warehouse/Bin locations with priority pulls and overrides for ease of inventory control.
• Drop Ship tools feature full support with automatic PO creation.
• Kitting with cost calculations, hidden or visible printing of elements and on-the-fly editing.
• Support for Multiple Suppliers per product with full PO history.
• Attach multiple images, pdf and word files and more.

Click an image above to see a screenshot

With Mailware creating and receiving online and phone purchase orders is easy. The Mailware management system software reminds you when it is time to replenish stock based on levels you set. PO’s may be faxed, emailed, printed or uploaded to web portals, ftp sites etc.

Mailware makes receiving inventory in multiple locations and on different dates as items arrive easy. Tools allow you to wand bar codes into stock and create your own bar code labels for items. Other tools record shipping fees, adjustments and ease of invoice management. Mailware also exports your accounts payable to QuickBooks.

Purchasing & Receiving Features

• Create and email, fax, print or upload purchase orders and drop ship PO’s.
• Expected dates for products are visible to order entry personnel.
• Set thresholds for products and Mailware reminds you to order more with a suggested quantity.
• Receive Inventory as many times as needed. You can close a PO at anytime.
• Enter adjustments, shipping and tax. Invoices entered can be exported to QuickBooks and paid as accounts receivable.
• Full Drop Ship support with automatic PO creation.
• Receive to multiple locations from a single invoice including warehouses, bins, retail locations etc.
• Read and print bar code labels.
• Fill backorders after receiving with Mailware’s Process Orders feature.
• Take inventory for part, or your entire warehouse anytime with the Adjust Inventory feature.

Click an image above to see a screenshot

Mailware includes over 100 pre-built reports. You can edit reports and create your own using our easy interface generation. All company reports created through Mailware export to .csv (text) files that can be opened in Microsoft Excel.

The report writer is a key feature in Mailware. In addition to back office reports, with the Mailware software you can simplify billing and business invoice management, packing lists, pick lists, purchase orders, labels, export reports and more.

Report Writer Features

• Create, edit and print company reports quickly and easily.
• Pre-built management reports, invoices, pick lists, purchase orders, labels, export reports and more.
• Add filters and prompts to reports.
• Output to paper, fax, email and .csv (text) files.
• Convenient Report Center interface includes a section for your custom reports.
• Compatible with Crystal Reports.
• Add images, notes, lines, boxes shading to any report.

Click an image above to see a screenshot

Mailware includes many features that are useful in multiple areas of the program. Customize your display, use the included scripting and database tools, run tutorials and more.

The Mailware interface includes access to our website for updates and help. You can use the Remote Assistance feature for technical support and find other tips and tricks for using Mailware.

Miscellaneous Features

• Customize your Mailware display, menus and default web page.
• Create powerful SQL scripts or use the pre-built scripts with a single click.
• Download free updates from our website and see what is new.
• Run tutorials and videos.
• Download free reports and other tools to extend the power of your Mailware install.
• Access the inline help file for direct support within the program.
• Contact technical support or visit our forum.
• Purchase phone support, training and additional licenses.

Click an image above to see a screenshot

PCI Compliance

Mailware is PCI Compliant, featuring safe encryption of credit card numbers. This secure encryption does not store the CVV2 code or any other sensitive information given in payment, and displays credit card numbers with masking (e.g., 4*** **** **** 1234) as part of your PCI Compliance toolset.

PCI Compliance Features

• Adheres to DSS PCI Compliance standards.
• Credit Card numbers are stored with full encryption
• Option to not store credit card information at all
• Stored numbers are masked with *’s and can still be retrieved from history for future charges
• No magnetic strip information is ever stored
• CVV2 is not stored
• Database can be stored on a server not connected to the Internet
• Real Time approval supports 3rd party vendors like Authorize.net, Paymenttech and more
• Fully compliant for purposes of your PCI Compliance certification

Click an image above to see a screenshot

What is PCI Compliance

The Payment Card Industry (PCI) created a set of standards to prevent credit card fraud. The PCI standards apply to all organizations that process, store, or transmit credit card information. In order to be PCI compliant, a company must adhere to the PCI standards set in place: the Data Security Standards (found online). There are four levels of DSS PCI compliance that are based on the number of credit card transactions that occur over a 12 month period:

1. Any merchant that handles over 6 million visa transactions a year.
2. A company that is processing 1 to 6 million card transactions a year.
3. A company has to process 20,000 to 1 million visa e-commerce transactions per year.
4. Any merchant that doesn’t fit into level one, two, or three.

All companies that handle credit cards in any way need to be PCI compliant, even if they only take phone orders. This also includes companies that are using third-party processors. If a company isn’t following the DSS PCI standards, they can be fined up to $100,000 per month for PCI compliance issues.

What’s New in Mailware 2010

(Scroll down to see the full revision history below the new features.)

Multi Channel Manager (MCM)

We have added several new carts and updated a few. Plus, the MCM can be easily updated to work with any MySQL, SQL Server, XML or .csv cart. Don’t see your cart in the list? Just ask.

The MCM runs on your desktop and communicates directly with all your channels – no 3rd party hosting required. It automatically:

• Downloads Orders
• Uploads Products
• Uploads Product changes
• Uploads Order Status

A tab for each cart is added to the Product screen with the cart’s specific fields. Create as many product variations to upload as you like for as many accounts as you have with each cart.

Downloads are automatic as are product changes, online order status etc.

New carts are being added regularly and you can request any you like. Grow your business with multiple web stores and a single inventory all managed by Mailware.

Customer Relations Management Tool (CRM)

We have added a fully integrated customer managment tool for direct sales, multiple contacts per account, Lead management, Opportunity management and reporting.

The CRM is connected directly to the Mailware customer database and includes reminders, notes and fields compatible with other CRM systems like Salesforce and Sugar.

PCI Compliance

Mailware encrypts stored credit card numbers, does not store the CVV2 code or any other sensitive information and displays card numbers with masking (e.g., 4*** **** **** 1234) as part of your PCI Compliant toolset.

2010 Revision History

1008
1. Added Just Add Commerce channel

MCM 1008.1.1005
1. Added Just Add Commerce channel

1007
1. Fixed credit card encryption on Mailware Web order import
2. Fixed USPS Click & Ship navigation and potential page errors when missing address information
3. Changed USPS Click & Ship interface to use Order ship phone before customer phone

1006
1. Fixed credit card encryption on order import
2. Enabled Fulfillment By Amazon setup option, Product tab, and integration with MCM
3. Changed Shopify order download to check for available nodes on download
4. Changed Shopify order download to put the “gateway” value in Payment CardNo field if there is no credit card number.

MCM 1006.1.1004
1. Changed Shopify order import to check for node existence in XML to avoid possible errors
2. Added country code lookup to customer creation

1005
1. Fixed problem with Shopify order download

1004
1. Added Shopify integration to Channels

280
CRM – Added “Save & Next Record” button to the leads tab         Mailware 1001     Fri Aug 07 20:11:42 UTC 2009

277
CRM – Added edit form for the opportunities tab         Mailware 1001     Fri Aug 07 20:09:06 UTC 2009

273
CRM – Added InterestLevel field to opportunities with a dropdown for Cold, Warm, and Hot         Mailware 1001     Fri Aug 07 20:05:45 UTC 2009

278
CRM – Added quick search to the accounts tab         Mailware 1001     Fri Aug 07 20:10:03 UTC 2009

275
CRM – Changed “Create Task” button on opportunities tab to “Create Task for this Opportunity”         Mailware 1001     Fri Aug 07 20:07:29 UTC 2009

282
CRM – Changed grids and forms to save customized layouts to registry         Mailware 1001     Fri Aug 07 20:13:19 UTC 2009

281
CRM – Changed the leads tab to allow entry of new leads         Mailware 1001     Fri Aug 07 20:12:01 UTC 2009

272
CRM – Fixed double click on Open Tasks grid         Mailware 1001     Fri Aug 07 20:04:05 UTC 2009

276
CRM – Fixed dropdowns on the leads tab         Mailware 1001     Fri Aug 07 20:08:36 UTC 2009

274
CRM – Fixed left buttons on opportunities tab         Mailware 1001     Fri Aug 07 20:06:23 UTC 2009

279
CRM – Widened the card view format for contacts         Mailware 1001     Fri Aug 07 20:11:02 UTC 2009

What’s New in Mailware 2009

(Scroll down to see the full revision history below the new features.)

Multi Channel Manager (MCM)

Mailware has added Multi Channel support! Orders come from multiple sources – phone, mail and the Web. Now you can manage them all in one system: Mailware Multi Channel Manager.

Our new Multi Channel feature employs native API’s from major web carts, marketplaces and auction sites like Amazon, eBay, Yahoo, X-cart, Magento, Volusion ZenCart and many more so you can automatically:

• Download Orders
• Upload Products
• Upload Product changes
• Upload Order Status

A tab for each cart is added to the Product screen with the cart’s specific fields. Create as many product variations to upload as you like for as many accounts as you have with each cart.

Downloads are automatic as are product changes, online order status etc.

New carts are being added regularly and you can request any you like. Grow your business with multiple web stores and a single inventory all managed by Mailware.

Drop Ship Purchase Orders

Create real, editable drop ship purchase orders directly from any order. Then print, fax or email them immediately or at end of day.

Set up drop ship vendors in the product location (along with multiple warehouses, bins etc.) and enter a priority for each item. When you run out of stock the item will be automatically drop shipped. You can manually set any item ordered to drop ship too.

This is a major enhancement to our existing Drop Ship feature.

Assemblies (Kits)

Create kits from products in your existing inventory. This enhanced feature now includes improved searching for items, element prices based on current item prices, automatic calculation of kit costs and indented elements on the order screen.

NOTE: You can check your build number in the About box, available from the Help text menu item.

2009 Revision History

938
1. Enabled Volusion channel
2. Changed channel listings tab inheritance for non-Amazon channels
3. Added AltCustNo field to OrderDet table.

937
1. Added ChannelMAX channel
2. Added 512 character custom field to product custom fields (CustomField5)
3. Fixed problem where product lastupdatedt might not update when listing changed
4. Added form size memory for product screen
5. Added option to Amazon channel to upload new product listings only
6. Added FBA option, condition, condition notes, and repricing model ID’s to Amazon listings
7. Added Status & StatusDt fields to listings (not visible, internal application use only for now)
8. Added ImageURLLarge and ImageURLSmall fields to products table & screen

199
Added name field to product table and screen.         Mailware 918     Thu Jun 25 15:07:29 UTC 2009     Fri Aug 07 19:52:42 UTC 2009

209
Orders: Added option to allow user to change an item from SH to BO         Mailware 912     Mon Jul 06 20:27:06 UTC 2009     Mon Jul 06 20:32:24 UTC 2009

210
Orders: Added option to automatically mark items as SH instead of CM as they are added to order.         Mailware 912     Mon Jul 06 20:29:22 UTC 2009     Mon Jul 06 20:32:24 UTC 2009

208
Orders: Added option to change pricing after an item has been shipped.         Mailware 912     Mon Jul 06 20:25:43 UTC 2009     Mon Jul 06 20:32:24 UTC 2009

211
Orders: ShipDt is populated with the most recent ship date when order is saved.         Mailware 912     Mon Jul 06 20:30:29 UTC 2009     Mon Jul 06 20:32:24 UTC 2009

204
Channels: Added test button on channel setup dialog and added testing to engine for database connections         Mailware 911     Fri Jun 26 21:15:44 UTC 2009     Fri Jun 26 21:15:50 UTC 2009

203
Zen cart integration (beta)         Mailware 910     Fri Jun 26 21:06:51 UTC 2009     Fri Jun 26 21:15:49 UTC 2009

177
Added Marketplace option to Amazon integration.         Mailware  907     Tue May 26 17:58:40 UTC 2009     Wed Jun 03 17:34:15 UTC 2009

151
Removed pulldown arrow next to the Contact Log button on the Product screen.         Mailware  906     Tue May 26 17:41:17 UTC 2009     Wed Jun 03 17:34:14 UTC 2009

143
Product table locked twice when filling backorders on process orders         Mailware  906     Tue May 26 17:35:45 UTC 2009     Wed Jun 03 17:34:13 UTC 2009

146
Invoice by Operator ID option in security not always showing         Mailware  906     Tue May 26 17:38:23 UTC 2009     Wed Jun 03 17:34:12 UTC 2009

153
Lengthened alternate order # search fields on Order Search screen.         Mailware  906     Tue May 26 17:44:24 UTC 2009     Wed Jun 03 17:34:10 UTC 2009

148
Fixed bug when deleting product or changing productno when product has attachments.         Mailware  906     Tue May 26 17:39:08 UTC 2009     Wed Jun 03 17:34:09 UTC 2009

149
Cannot use the supplier pulldown in Mutliple Suppliers on the Product screen. It lets you add a blank line, but not fill it in.         Mailware  906     Tue May 26 17:39:35 UTC 2009     Wed Jun 03 17:34:08 UTC 2009

145
Drop Ship PO places the State in the Zip field for the recipient on the PO         Mailware  906     Tue May 26 17:37:29 UTC 2009     Wed Jun 03 17:34:08 UTC 2009

150
Anchor the Multiple Suppliers screen so it stretches with the screen size         Mailware  905     Tue May 26 17:40:25 UTC 2009     Wed Jun 03 17:34:05 UTC 2009

175
Added new logo, fixed anchoring on About box.         Mailware  904     Tue May 26 17:53:14 UTC 2009     Wed Jun 03 17:34:03 UTC 2009

176
Added channel setup for Amazon.         Mailware  904     Tue May 26 17:53:39 UTC 2009     Wed Jun 03 17:33:59 UTC 2009

174
Added navigator buttons to order list grid.         Mailware  904     Tue May 26 17:52:48 UTC 2009     Wed Jun 03 17:33:58 UTC 2009

162
Fixed slowdown due to grid mode not being set on product lookup controls.         Mailware  902     Tue May 26 17:48:25 UTC 2009     Wed Jun 03 17:33:56 UTC 2009

173
Lengthened credit card merchant ID number field from 20 characters to 30.         Mailware  903     Tue May 26 17:52:28 UTC 2009     Wed Jun 03 17:33:56 UTC 2009

168
Fixed double click on product search grid.         Mailware  902     Tue May 26 17:50:39 UTC 2009     Wed Jun 03 17:33:52 UTC 2009

165
Fixed box wanding to correctly check hold date for orders on hold.         Mailware  902     Tue May 26 17:49:36 UTC 2009     Wed Jun 03 17:33:50 UTC 2009

166
Enabled “Search by UPC Code” checkbox on box wanding screen to allow searching by product code.         Mailware  902     Tue May 26 17:49:54 UTC 2009     Wed Jun 03 17:33:49 UTC 2009

170
Changed credit card lookup on Order screen to only show first and last four digits of credit card.         Mailware  902     Tue May 26 17:51:23 UTC 2009     Wed Jun 03 17:33:48 UTC 2009

169
Changed some lookups to grid mode to improve performance.         Mailware  902     Tue May 26 17:50:59 UTC 2009     Wed Jun 03 17:33:48 UTC 2009

167
Added preference to not process payments in Process Orders if item total equals zero.         Mailware  902     Tue May 26 17:50:21 UTC 2009     Wed Jun 03 17:33:45 UTC 2009

161
Added menu option to show weight totals for items in order.         Mailware  902     Tue May 26 17:48:08 UTC 2009     Wed Jun 03 17:33:44 UTC 2009

164
Changed box wanding to delete box if there is only one and it is empty when closing dialog.         Mailware  902     Tue May 26 17:49:07 UTC 2009     Wed Jun 03 17:33:44 UTC 2009

171
Added credit card number and approval date to the Payment tab on Order screen.         Mailware  902     Tue May 26 17:51:40 UTC 2009     Wed Jun 03 17:33:41 UTC 2009

163
Added ability to print different invoices based on operator ID on order.         Mailware  902     Tue May 26 17:48:48 UTC 2009     Wed Jun 03 17:33:40 UTC 2009

172
Added ability to use double click in Order Info tab to open master gift orders or gift orders tab.         Mailware  902     Tue May 26 17:52:00 UTC 2009     Wed Jun 03 17:33:40 UTC 2009

155
Updated Assembly grid on Products screen, added fields to show total pricing for each price level.         Mailware  901     Tue May 26 17:45:51 UTC 2009     Wed Jun 03 17:33:39 UTC 2009

156
Added new search screen for setting up Assemblies on products screen.         Mailware  901     Tue May 26 17:46:09 UTC 2009     Wed Jun 03 17:33:18 UTC 2009

154
Fixed email notifications query editor to remove :MAILWARE: from saved queries.         Mailware  901     Tue May 26 17:45:16 UTC 2009     Wed Jun 03 17:33:18 UTC 2009

160
Changed product lookups for Items table on order screen for improved speed when using client/server.         Mailware  901     Tue May 26 17:47:47 UTC 2009     Wed Jun 03 17:33:17 UTC 2009

158
Added right click menu option on order screen to add a new item as part of an existing kit.         Mailware  901     Tue May 26 17:47:10 UTC 2009     Wed Jun 03 17:32:57 UTC 2009

157
Changed order screen to indent kit/assembly items.         Mailware  901     Tue May 26 17:46:40 UTC 2009     Wed Jun 03 17:32:57 UTC 2009

159
Added Price3 & Price 4 fields to assembly setup.         Mailware  901     Tue May 26 17:47:29 UTC 2009     Wed Jun 03 17:32:56 UTC 2009

152
Removed pulldown arrow next to the Contact Log button on the Product screen.         Mailware  828     Tue May 26 17:41:35 UTC 2009     Wed Jun 03 17:32:54 UTC 2009

144
Product table locked twice when filling backorders on process orders         Mailware  828     Tue May 26 17:36:52 UTC 2009     Wed Jun 03 17:32:53 UTC 2009

147
Fixed bug when deleting product or changing productno when product has attachments.         Mailware  828     Tue May 26 17:38:53 UTC 2009     Wed Jun 03 17:32:52 UTC 2009

141
Amazon Integration: Add country setting to allow connection to Amazon UK and others         Mailware 909     Fri May 22 22:30:07 UTC 2009     Fri May 22 22:30:21 UTC 2009

135
Add full text search capability to By Vehicle tab on product search screen     rpm     RPM  907     Thu May 21 19:12:05 UTC 2009     Fri May 22 18:28:46 UTC 2009

127
PO: Receive inventory does not use locations when receiving inventory         Mailware  908     Tue May 19 17:31:49 UTC 2009     Tue May 19 17:32:01 UTC 2009

125
Channels: Add option to download orders every X minutes instead of at a set time         Mailware  908     Tue May 19 15:14:13 UTC 2009     Tue May 19 15:14:23 UTC 2009

77
Process Orders: Warning on import setup deletion         Mailware  908     Wed May 06 20:48:52 UTC 2009     Tue May 19 15:11:01 UTC 2009

91
PO: The expected date defaults to 1899 when you click the arrow.         Mailware  908     Wed May 06 21:15:59 UTC 2009     Tue May 19 15:10:41 UTC 2009

124
Show Customer additional info type 1 field on orders screen in order info field         Mailware  908     Mon May 18 21:26:22 UTC 2009     Tue May 19 15:10:08 UTC 2009

123
Attach .PDF to customer screen similar to inventory attachment log         Mailware  908     Mon May 18 21:24:57 UTC 2009     Tue May 19 15:10:01 UTC 2009

96
Products: Invalid data in average cost field can cause error in adjust inventory trigger         Mailware  908     Thu May 07 14:12:40 UTC 2009     Tue May 19 15:09:45 UTC 2009

253
Added CRM system and related database updates         Mailware 913     Fri Aug 07 19:40:50 UTC 2009

264
Added quantity field and override checkbox to the Amazon channel listing screen.         Mailware 917     Fri Aug 07 19:49:40 UTC 2009

267
Added support for xPayment (formerly xAuthorize)         Mailware 918     Fri Aug 07 19:55:28 UTC 2009

255
Added the imporoved product search dialog to the Purchase Order screen.         Mailware 914     Fri Aug 07 19:43:32 UTC 2009

258
Additional updates to CRM system         Mailware 916     Fri Aug 07 19:45:55 UTC 2009

257
Additional updates to CRM system         Mailware 915     Fri Aug 07 19:45:42 UTC 2009

266
Changed length of product description field to 255         Mailware 918     Fri Aug 07 19:55:11 UTC 2009

262
Changed receive inventory to allow adjustments to be made to previously received items, including negative adjustments         Mailware 917     Fri Aug 07 19:48:59 UTC 2009

261
Changed receive inventory to allow all changes to inventory to be applied after data entry is complete instead of line by line.         Mailware 917     Fri Aug 07 19:48:47 UTC 2009

259
Changed receive inventory to allow default location to be set for entered line items.         Mailware 917     Fri Aug 07 19:48:21 UTC 2009

260
Changed receive inventory to allow locations to be set by line item.         Mailware 917     Fri Aug 07 19:48:32 UTC 2009

270
Created DLL COM library interface for MWS API for use by MCM         Mailware 919     Fri Aug 07 19:57:09 UTC 2009

283
Fixed Copy button generating access violation error when clicked on Product screen                 Mon Aug 10 19:47:30 UTC 2009

271
Fixed location drop down on orders screen         Mailware 920     Fri Aug 07 19:57:42 UTC 2009

256
Fixed the multiple locations setup dialog to display the name of the location instead of its number when the field is selected.         Mailware 914     Fri Aug 07 19:44:25 UTC 2009

254
Modified product search screen to display the total stock amount instead of CHECK INVENTORY when a product has multiple locations.     Mailware 914     Fri Aug 07 19:42:30 UTC 2009

263
Updated average cost calculations to properly handle negative quantity adjustments from receive inventory         Mailware 917     Fri Aug 07 19:49:22 UTC 2009

268
Updated Mailware Amazon channel setup to work with new MWS API         Mailware 919     Fri Aug 07 19:56:01 UTC 2009

269
Updated MCM to use MWS API for Amazon shipment confirmation uploads         Mailware 919     Fri Aug 07 19:56:34 UTC 2009

265
Updated product search to work with new Name field         Mailware 918     Fri Aug 07 19:54:27 UTC 2009

QuickBooks Export

Export the information you collect in Mailware in QuickBooks format. Mailware exports your Sales (including Shipping and Sales Tax), your Accounts Receivable and your Accounts Payable (including creation of the vendor account if it does not exist). All you need to do in QuickBooks is write checks, print reports and export to your accountant for taxes.

Wand to Box

Ready to pack and ship? Our new box wanding feature ensures the correct and total number of items are sent to the customer.

Use this feature during batch order processing to wand individual items into each order’s box and release it to shipping. No more incorrect orders, duplicate orders or unshipped items.

Improved Product Search

Dramatically improved product search screen with the ability to add products to the order right from the search, loads of new search fields, a single, simple Full Text Search that automatically searches multiple fields. And, it is all fully customizable.

NOTE: You can check your build number in the About box, available from the Help text menu item.

2008, Build 819 (New C/S version: DBSRVR_MW_2008_819)
1. Added LastUpdated field to order related tables.
2. Updated triggers to change LastUpdated field automatically.

2008, Build 818
1. Changed some lookups to grid mode to improve performance.
2. Lengthened credit card merchant ID number field from 20 characters to 30.

2008, Build 814
1. Drop ship and non inventory fields added to the stock locations.

2008, Build 813
1. Changed product search results grid to not load all records when
opened, to speed up client/server access.

2008, Build 812
1. Changed product search to not add selected item to order entry screen
if Add buttons have been used.
2. Fixed “Copy Address” button on customer screen to copy Address 3
field.
3. Added warning if quantity of product being added to order is greater
than amount in stock.
4. Fixed order product search screen status label to show amount
actually added to order, not amount requested.
5. Fixed order product search screen to update stock amount after item is
added to order with button.
6. Fixed order product search to cancel item if error occurred while adding
to order with button.
7. Fixed custom and product type fields on product search layout area.
8. Added option to remove “Show Discontinued Items” checkbox from
order product search.
9. Added button on subscription tab to show/hide expired subscriptions.
10. Added mouse hints to fields in layout area of product search screen.

2008, Build 811
1. Added subscription table to database update.
2. Fixed error caused by logging into database before update, when new
operator access options have been added.
3. Fixed checkbox on Access Settings screen used to restrict operator to
own orders & customers.
4. Changed sales rep on customer screen to be readonly if operator is
restricted to own orders & customers.
5. Fixed filtering problem after customer deletion when operator is
restricted to own orders & customers.
6. Fixed error when opening gift order screen.
7. Fixed product search on Order screen to filter out inactive products on
open.
8. Added fourth custom field to product table.
9. Added ability to name product custom fields in preferences.
10. Redesign of product search on order screen – added custom fields,
layout view, new grid, customization, ability to add item to order
without closing.

2008, Build 810
1. Added box wanding screen to process orders.

2008, Build 809
1. Fixed grid to expand with resizing on Email screen.
2. Fixed tab order on Email dialog.
3. Added subscription options to products, customers

2008, Build 808
1. Fixed problem with Preferences form opening incorrectly.
2. Added option to set Operator ID field on Orders screen to readonly.
3. Added option to set Order Dt field on Orders screen to readonly.

2008, Build 807
1. Fixed suppliers not showing products when using multiple suppliers.
2. Added email button to supplier screen.
3. Fixed order item grid to allow date changes.
4. Added ticket field to payment dialog.
5. Added security option for Payments to make approval code readonly.  (Must use Authorize button.)
6. Added security option for Payments to lock & hide credit card payment info after approval.
7. Fixed payment authorization to check for canceled payments before opening authorize dialog.
8. Changed payment to allow authorization if approval code is “DECLINED”.

2008, Build 806
1. Fixed error caused by deleting item with one or fewer titles on order entry screen.
2. Changed full text product search now searches for partials (automatically puts a “*” at the end of each search term).

2008, Build 805 (New C/S version)
1. Fixed calculation problem with adjust inventory trigger

2008, Build 804
1. Fixed Receive All button on Receive inventory screen not anchored correctly.
2. Fixed Rcvd field on PO not set to readonly.
3. Changed PO – Removed ability to delete PO items when product has already
been received.
4. Fixed PO linking for multiple suppliers to match correct supplier number.
5. Fixed item discount on order screen not marking item as price override.
6. Fixed left panel buttons on order entry form to always save currently opened
order first.
7. Fixed navigation buttons on PO.
8. Fixed navigation buttons on receive inventory.

2008, Build 803
1. Added Product search automatically shows matching items if text entered
2. Fixed Customize button causing product not found error.
3. Changed Full Text Search field on Product Search now capitalizes entries
4. Added option to default product search to the Full Text Search field.
5. Fixed Order Screen – turned off posting of edited item on grid exit; turned on
posting of edited item on frame exit
6. Fixed incorrect login bypasses security
7. Fixed browse menu showing up in the main menu.
8. Fixed F2 on grid when the productno is highlighted in blue causing Access
Violation error
9. Fixed vendor name on Receive Inventory not sorted by vendor name

2008, Build 802
1. Fixed New Order button on customer screen.
2. Added Merchant E-Solutions to xAuthorize gateway list.
3. Fixed customer screen to allow first/prior/next/last record buttons to work
when filtering for own customers
4. Added idxSalesRep index to Customer table.

2008, Build 801
1. Added filter for current operator security option for order and customer
screens.
2. Added preference to default new customer sales rep to the current operator.

New Navigation Interface

We’ve made hundreds of features easier to find – they are all just one click away. The new list view displays all your open orders and their statuses.It couldn’t be easier to find and finish open orders.

Our progress bar tracks each step of a process, just like a web page. Never get lost – step back or forward and see exactly when you are done.

NOTE: You can check your build number in the About box, available from the Help text menu item.

New Help System

Mailware Help has been improved with new topics, easier navigation, enhanced search tools and online access.

Run tutorials, open Mailware screens directly from help topics and search for topics all within the program.

Finding help topics has never been easier.

Special Customer Pricing

Create unique prices for each customer. You can specify % discounts, $ discounts, quantity discounts and mix and match.

This feature is great for special customers and especially for Wholesale. When you set special pricing the lowest price applies at order entry (and can be overridden) so your customers are guaranteed the best deal.

Attachments

Assign pictures, Word documents, PDF files – anything you wish, to any product in your inventory.

Images may be uploaded to shopping carts and you may assign as many as you wish to any product.

NOTE: Attachments were added to Customers as well in a later version of Mailware and offer the same functionality.

Enhanced Grids

Starting with the Orders tab of the Customer screen we have added several new features to allow you to customize your views of detailed data.

The new grid allows for sorting, filtering and drill downs.

Contact Logs

The customer contact log has been expanded to the Product, Order and Supplier screens so you can keep logs related to each of those.

Contact Logs store unlimited length notes, reminders and tasks.

You can also use them to track incidents like repeated product problems from vendors, customer interactions and list management (mailing of catalogs, birthday cards etc.)

Multiple Vendors

Assign products to multiple vendors.

Each product can now have an unlimited number of vendors including supplier product numbers, costs, units of measure etc.

Use multiple suppliers when creating purchase orders, drop ship PO’s and for reporting.

New Main Menu

We’ve added a new Flash menu. Based on our popular 2005 design, it combines simplicity with power.

Mailware includes several menu options you can choose from the Interface pulldown at the top of the Mailware Explorer screen.

You can even modify or create your own. Use the custom templates to get started.

And More…

Mailware 2006 introduces many new features too numerous to list.

Check out the partial list below:

Additional New Features

• Price Override – Item prices on the order screen are automatically locked when you hand enter a new amount. Uncheck the override box to release the lock and allow prices to recalculate.
• Customer Level Pay Method and Terms – Set defaults for customer accounts and they will appear automatically at order entry.
• Enhanced Assemblies (Kits) – Now kits can be treated and displayed as a single item. On the order the elements appear in blue (and can be excluded from printed invoices while included on pick lists), and can be deleted as a single unit.
• Print Tracking – Print invoices and packing lists from any order and Mailware will keep track of the number printed. Avoid accidentally printing duplicates while keeping the option to reprint.
• Unit of Measure - Differentiate the number of units ordered from your vendors vs. sold to your customers. Now you can order “1″ item from a supplier and sell it as 24 (i.e., their single “case” equals your 24 individual items).
• Special Pricing – We have added a new option to the Special Pricing feature – Buy a Product, Get another Product Free

NOTE: You can check your build number in the About box, available from the Help text menu item.

1. A complete RMA System

2. Buy #, Get # Free

3. Product Discontinued Flag

4. Backorder Allow Option

5. Product Substitutions

6. Multiple Product Locations (Warehouses, Bins etc.)

7. Product Location Priority

8. Supplier Product #

9. Supplier Description

10. Supplier Price

11. Duty Percent

12. Preferred Currency

13. Tarriff Code

14. Royalty Flag

15. Max Ship Items

16. Product Preferred Ship Method

17. Backorder Message

18. Gift Certificate System

19. Vehicle Title and Serial Number System

20. Preference to require City name and Zip/Postal Code when adding customers

21. Customer PIN # and Hint

22. Customer Date of Birth

23. Customer Credit Balance

24. New Customer Fields: Middle Initial, Title and Mobile Phone #

25. USPS Click-N-Ship Support

26. Dazzle Support

27. Automatic calculation of Shipping Insurance

28. Minimum Order Amount Preference

29. Automatic Discounts based on Order amount

30. Automatic Send Catalog option

31. Override Security Logging

32. Set your own Customer Search Tab Order

33. Set your own Order Search Tab Order

34. Weight in Grams

35. Average Cost

36. Close PO Checkbox

37. Longer PO Message Field

38. Sale Date Pricing

39. Expanded Supplier Address Fields

40. Return Reasons w/ Return to Stock Option

41. Adjust Inventory Reasons w/ Return to Stock Option

42. Auto Payment Approval Option

43. Source Key Lookup at Order Entry

44. Source Key Ship Charge

45. Source Key Order Message

46. Source Key Stationery Code

47. Shipping Phone Number for each order

48. Shipping Email Address for each order

49. Enter Shipping Instructions on each order

50. Pricing by Source Code

    • Quantity Discounts

    • Discount Amount

    • Discount %

    • Discount Price

    • Add Free Gift

    • First # Customers

    • Order by date

51. New Payment Methods

    • Direct Deposit

    • Money Order

    • Customer Balance

52. Selectable Credit Card History

53. Customer flags (e.g., Bad Credit) pop up warnings during order entry

54. Order amount limit prompts operator for Management Override (prevents orders over an amount you specify in Security).

55. Adjust Inventory Reason Codes

56. Batch Entry for Contact Log

57. User-Definable Customer Contact Actions

58. Client/Server Option

59. New SQL Database

60. Database Toolset

61. Query Editor Tool with easy-to-use interface for writing your own SQL queries

62. Streamlined Interface with standard Windows toolbars on each screen

63. Larger screens that expand or maximize to fit your screen resolution

64. New reports

65. Enhanced Product Search for orders and inventory

REVISION HISTORY

NOTE: You can check your build number in the About box, available from the Help text menu item.

2005 Build 556
1. Changed email notifications to look for parameters on execution, not
on open (for script compatibility)

Build 555
1. Fixed bug in Process Payments that would show orders with
backorders even if marked hold for backorders.

Build 554
1. Fixed bug in order import that could cause some defaults to be missed.

Build 553
1. Added additional 8708 error check to orders screen.
2. Added Buypass (BPAS) as processor for PC-Charge.

Build 550
1. Changed email notifications to work with scripts.

Build 549
1. Added support for FastMM client/server memory manager.
2. Increased buffer size for client/server memory.

Build 548
1. Fixed operator field in Printorders.dat table.
2. Added server pinging when connecting remotely using Client/Server.
3. Removed NOJOINOPTIMIZE default from reports.
4. Optimized order import to run faster when using Client/Server.
5. Fixed bug on order screen caused when product is out of stock and
do not allow backorders is set on the product.

Build 547
1. Added multiple help desks and made overall improvements to Remote
Assistance.

Build 546
1. Added 8708 error check to orders, products, customers screens.
2. Added option to fix missing fields for “Is Continued” orders on order
import.
3. Added gateways to XAuthorize setup in Preferences dialog and set
dropdown
to sort by processor name.
4. Added operator and shipping fields to Printorders.dat table.

Build 544
1. Fixed bug in Subproduct Setup which could cause errors when form
was closed.
2. Fixed sizing on HTML windows.
3. Updated USPS click and ship interface to work with site changes.
4. Fixed Customer Notes field entry to allow 250 characters.
5. Fixed Order Import to assign the correct customer’s phone and email
to Order ShipEmail and ShipPhone1 fields.

Build 543
1. Added support for non-numeric approval codes in XCharge.
2. Added shortcuts to the Tools menu for:
Optimize All Tables
Optimize Order Tables
Repair All Tables
Repair Order Tables

Build 539
1. Fixed Import grid on Process Orders to resize when the screen is
resized.
2. Updated Shazam reports to automatically add “NOJOINOPTIMIZE” to
generated SQL.
3. Fixed products “Add” button on Vendors screen.
4. Fixed search on Vendors screen.
5. Fixed the sorting for the Supplier field drop down list on the Products
screen.
6. Updated Help file (Add/Edit a Product, Reports list and Tutorials)
7. Added/Updated reports:
R5111 RMA Return Advice
R5150 Gift Certificates for Date Range
T5130 This Return Advice
T5250 This Gift Certificate

Build 538
1. Fixed prompt for label position when using Print Label on Order screen
(requires
revised report – S1000 This Order Label 5160)
2. Fixed “Print” menu option on RMA screen (requires new report – R5111
RMA Return Advice)

Build 537
1. Added “CurrentPONo” option to Shazam report writer.
2. Added error trapping to Email Notifications.
3. Added Contact Log creation to Email Notifications.
4. Updated Customer Contact Log to be sizeable
5. Updated Customer Contact Log to remember its size.
6. Fixed bug on Order screen which would not allow backorders to be
filled if in stock amount was equal to quantity
7. Fixed bug in product search where incremental search would not
activate if text was already in the box when the form is opened.
8. Removed enter key to tab from Backorder Items dialog, made OK
button the default when enter is pressed.
9. Updated Backorder Items dialog to automatically adjust backorder
qty based on committed qty entered.
10. Updated Backorder Items dialog to cancel when escape key is
pressed.
11. Fixed bug in price lookup when using quantity discounts for
source key.
12. Fixed bug quantity discounts for source screen field that prevented
discounts
for multiple source keys.
13. Fixed bug on order screen where order message could be incorrectly
overwritten if source key was changed.
14. Fixed bug on Send Emails where the form would show even if there
was an error or no emails to be sent.

Build 536
1. Added “Go to last order on open” preference.
2. Fixed bug in product search, “Real-time Incremental Search” checkbox not
checked, even if set as a default in Preferences
3. Added scrolling with arrow keys to the Product Search dialog.
4. Changed Supplier and Product Type to trigger search immediately after
changing on Product Search dialog.
5. Improved keyboard behavior on Product Search dialog.
6. Fixed “Find” on Source Key screen.
7. Updated Payment table on order screen to use 0.00 if Amount is left blank.
8. Removed default to last supplier on Products screen.

Build 535
1. Added option to Order Import to fix Continued field automatically.

Build 534
1. Added updating of payment amount to match amount due on Order screen.
2. Fixed bug on order screen which could cause totals to be wrong after cancel
button was pressed.
3. Fixed Return Item on Order screen to set the Shipped field to 0 instead of blank.
4. Fixed missing fields in database update.

Build 532
1. Upgraded to DBISAM 4.21, Build 6.
2. Fixed Print Invoice to point to correct file when using Client/Server.
3. Removed alt-O hotkey for the Operator field on the Order screen.
4. Fixed order screen so that the old product lookup component is not visible.

Build 531
1. Fixed client/server login to prompt immediately upon startup

Build 530
1. Added new product search form to product screen.
2. Added text “Right-click results grid for menu” to product search screen.
3. Added help button to product search screen.

Build 529
1. Fixed bug when using the Master Code dropdown box on Products screen.
2. Fixed layout on List Subproducts dialog.
3. Fixed “New” button on the Sales Tax form.
4. Changed import menu item to open Order Import.
5. Added ability to set remote database name for Client/Server databases (can have multiple
companies in client/server).
6. Added new product search form to order screen.
7. Added preference to force buffer flushes.
8. Added Remote Assistance feature to main help menu.
9. Fixed customer merge/purge so that after the merge the master record is current.

Build 528
1. Fixed committed weight calculation for UPS export.
2. Updated DBISAM version to 4.20, Build 2

Build 527
1. Added Postnet and ShipPostnet fields to Customer table for PostNet barcoding.
2.Changes to Help and Tutorials.

Build 526
1. Added Paymentech and Verisign gateways to xAuthorize setup.
2. Changed UPS Export to recalculate committed weight total.
3. Added NOJOINOPTIMIZE to Process Orders queries – workaround for join optimization problem.

Build 524
1. Changed “DATE-” type parameters in Email queries to “DATE_” for compatability with DBISAM 4.
2. Changed order import to assign cardholder information from imported name & address.

Build 523
1. Added MwCtrl to the database update if it doesn’t already exist.
2. Fixed Minimum Quantities bug on the order screen.
3. Added minimum quantity field to the order screen details tab.
4. Made paid amount field invisible on gift order screen.
5. Removed ability to scroll through orders on gift order screen.
6. Updated gift order screen to close after cancel.
7. Changed order screen message to show if an order is a child gift order.
8. Changed security to allow company to be changed if an invalid database is opened.

Build 522
1. Added additional payment types, “Money Ordr” and “Direct Dep”.

Build 521
1. Changed Order Import customer match to run .mws file instead of .mwq file
2. Fixed XP sizing on Locations and Location Stock screens.
3. Added Minimum Order Qty field to Product Type Codes form.
4. Fixed Order screen to copy the phone and email address from the correct customer.

Build 520
1. Fixed bug in backup routine caused by attempting to back up DBISAM.LCK file.
2. Added MWCtrl support for working demos.

Build 519
1. Fixed bugs in various screens resulting from memo fields in memory tables not being set to size 0.
2. Fixed bug in Email Notifications, which could be triggered by forced carriage returns in the SQL statement.
3. Updated credit card charging in Process Orders with changes made to the regular credit card charging from the Orders
screen.
4. Fixed bugs in various screens resulting from double quotes passed into SQL statements.

Build 500-518
1. Conversion to DBISAM 4, various bug fixes.

2005 Build 510
1. Added quantity discounts when cloning products

2005 Build 509 – 500
1. Added new interface
2. Added new 2005 features
3. Added new DBISAM database

NOTE: You can check your build number in the About box, available from the Help text menu item.