| Frequently Asked Questions |
 |
| Q: | What is Mailware? |
| A: | Mailware is a suite of tools
designed specifically for mail order companies. It includes:
|
| Q: | Can Mailware be used on a Network? |
| A: | Yes. A single copy of Mailware can
be used on any one pc at a time on your Windows 95, 98, ME, XP,
NT or 2000 network. If you need simultaneous use, you can
purchase additional low cost
Workstations.
|
| Q: | What programming language was used to write Mailware? |
| A: | Mailware is written with Delphi -
an advanced application development language from Borland. We
consider Delphi the best development tool available, and the
software development community has repeatedly reviewed Delphi
very favorably.
|
| Q: | Can I access Mailware's database with my database management program? |
| A: | Mailware's database is ODBC
compliant, completely open, and can be accessed by most database
programs (e.g., Access 97). We are currently using DBISM tables.
If you are not sure whether you can read a DBISAM database,
please feel free to
contact us.
|
| Q: | Can I import my data from other programs? |
| A: | Yes. Mailware includes an Order
Import feature and and Import Wizard for importing customers
from any program that can export its data. Other database tables
are accessible as well if you have a database management program
(e.g., Access), and a little experience. If you need help we can
often import your data for you (see our
Data Conversion Service).
|
| Q: | Can Mailware data be exported? |
| A: | Yes. The included report writer can
be used to export any of Mailware's data. Just run any report
and choose File>Export from the menu. Mailware includes over 100
pre-built reports including many specifically designed to double
as export reports (e.g., FedEx, UPS and several credit card
processing reports). You can also create your own reports to
export.
|
| Q: | Does Mailware support credit card processing software? |
| A: | Yes. At this time XCharge, PC
Authorize, IC Verify, Authorize Net and PC Charge are fully
supported by Mailware. Export support for PC Authorize and
Personal Ticket Capture is also supported. If you have a program
not listed below, please contact us. We can usually create an
export utility for you, and may be able to fully integrate your
package with Mailware. (Note: Full integration means you can run
your credit card software directly from within Mailware. Export
utilities create a batch file of each day's orders that can be
imported into your credit card software and transmitted for
approval). Credit card software currently integrated:
Mailware also supports the following Gateways:
|
| Q: | Are there any limits on the amount of data I can store in Mailware? |
| A: | No. Mailware does not impose any
artificial limits on number of customers, products, orders etc.
As with any database program there are theoretical limits (in
the millions), and you will need sufficient hard disk space.
Mailware occupies approximately 20 meg when first installed, and
uses an additional meg for every 1,000 or so customers you add.
|
| Q: | Is Mailware fast? |
| A: | Yes. Mailware is cutting edge
software, and is considerably faster than its competitors. For
example, the average search time for a
customer is less than 3 seconds over a network. You can also use
our optional
Client/Server system for even greater speed and reliability.
|
| Q: | Can I search for customers by multiple fields? |
| A: | Yes. The search feature supports
searching by:
Mailware also includes a filter feature that includes additional fields and options.
|
| Q: | Does Mailware support drop ship inventory items? |
| A: | Yes. Any item can be marked as a
drop ship item. Separate reports can be printed based on this
field (so, for example, you can create purchase orders when drop
ship items are sold). You can also specify that you do not stock
these items so backorders will not be generated automatically.
|
| Q: | Does Mailware work with UPS Worldship or FedEx software? |
| A: | Yes. Mailware can exchange data with each of these software packages. You can enter or import your orders into Mailware then ship through UPS or FedEx software. Information such as shipment type (overnight, ground etc.), weight, shipping address etc. are entered in Mailware and passed on to the other software package when you ship. |