To use Remote Assistance:

1. Call Technical Support toll-free at 866-MAILWARE (624-5927) ext. 2.
    
   Please Note: Phone support is available for $60 an hour, billable in 15 minute increments to your credit card when you call. Or, you can pre-purchase phone support and save. Support is available in 5 hour blocks at $50 per hour. You may purchase as many blocks as you need. Buy Tech Support Now

2. Your support representative will help you launch Remote Assistance (It's easy - just click Help>Request Remote Assistance from the text menu in Mailware), and select the appropriate Help Desk.

3. Remote Assistance is always free for Mailware Demos.

 
Helpful Tips:

1. When you call please have your contact and payment information handy.

2. We try to answer every call as it comes in. If you get our voice mail please be sure to leave a message. We will call you back. You can leave messages after hours too.

3. Our Remote Assistance feature is free with phone support. We will help you start it when you call. In some cases, you may need to disable your firewall to allow us access.

4. Email support is available too, and it is Free.

5. We offer many services too including; report creation, data conversion and custom programming. Check out the Custom Services page on our website.

Terms of Use: 

1. Phone support is sold ad hoc for $60 per hour or in 5 hour blocks at $50 per hour.

2. Calls are charged in 15 minute increments.

3. Technical Support fees are non-refundable.

4. Please have your account number or name ready when calling.

5. When pre-purchasing support you can choose automatic renewal, or notification to renew.

6. Your minutes do not expire. You can use them anytime.

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