Mailware Feature List  

ORDER ENTRY  
Mailware's order entry system is designed specifically for mail order businesses. Whether you take orders over the phone, by mail or over the web, Mailware makes order entry easy. Plus it includes the powerful features you need to make your business run smoothly, and look professional. Order Entry includes: 

  • Multiple order taking options so you can tailor Mailware to your business: 

    • Search for existing customers, and edit or add new orders right from the customer screen.

    • Or, add a customer as you take their order.

    • Preset repeated data so you only have to enter it once. 

    • Orders include Operator ID`s so you know who entered them. 
       

  • Order Import - Download orders from your online store, including YAHOO! Stores. Fully customizable so you can create your own.

  • Enter Gift Orders from one giver to multiple recipients with separate invoices, packing lists and gift cards.

  • Easy access to your inventory: 

    • Search and add items to each order in real time. 

    • Inventory is fully searchable in plain English. 

    • Add products to your inventory database, and adjust stock levels even during the middle of an open order. 

    • Mailware automatically back orders items, and reminds you to reorder when stock levels are low. 

    • Cancel and/or Refund entire orders or specific products. 

  • Input for payment options including: 

    • credit cards - including export for batch authorizations and integrated support for third party credit card software

    • cash 

    • check 

    • amount paid/due - record full payment or payment plans

  • Automatic calculation of sales tax, shipping charges, total due and discounts. 
     

  • Set up as many shipping companies and methods as you need, then select them from pull down menus when you enter orders. 
     

  • Full Zip Code database - enter the zip code and Mailware fills in the city and state. 
     

  • Tracks ad source keys - find out which ads are pulling sales .

  • Mailware automatically maintains customer account history including previous orders, payment methods and ad source keys .

  • Includes professional, fully customizable invoices and shipping labels.
     

  • Automated order processing for quick credit card approval, invoicing, shipping and backorder fulfillment of batched orders.
     

  • Connect to UPS WorldShip and FedEx shipping software - no rekeying.

 

Order Fulfillment  
Order fulfillment is simple and efficient with Mailware. Automated Actions will ensure no steps are missed, and they take care of the details for you. Fulfillment includes: 

  • Invoices and shipping labels for outstanding orders.

  • Tracking of shipping information: date shipped, carrier and shipping costs.

  • Fulfillment is automated to ensure every shipment is complete and accurate. Manual updating is optional, and can be performed right from the Order Entry screen.

  • Shipping information can be shared with third party software including FedEx and UPS.

  • Print pick lists to efficiently pull inventory to fill orders.
     

  • Process credit card approvals in batch or for each order using supported third party software including; ICVerify, PCAuthorize, PCCharge and AuthorizeNet.

 

Inventory Control  
Mailware's inventory system is complete, and includes many features specific to direct marketing (like tracking of drop shipped items). Inventory includes: 

  • All inventory items are searchable in plain English.

  • Mailware provides a full featured inventory system:

    • Tracks units in stock, on order and backordered

    • Reminds you to reorder when inventory reaches a threshold you set

    • Tracks cost of items in inventory, and reports your total cost of goods.

    • Maintains product specific information such as weight, cost to ship, stock numbers and descriptions

    • Accepts input from your bar codes

    • Tracks each inventory item's supplier

    • Differentiates between items you stock and drop-ship products
       

  • Create Assemblies (kits) from individual items in your inventory.
     

  • Enter size, color and other attributes for any product.
     

  • Clone As feature makes entering similar items quick and easy.

  • Use the built in Purchase Order to reorder from vendors, and track receipt of ordered items.

  • You can manually enter received stock, or use Mailware's automated Receive Inventory Action to make updating inventory and purchase orders easy.
     

  • Use the Adjust Inventory action to take inventory. Accepts bar codes for easy input.

 

Advertising  
Mailware tracks any type of ad you place - from classifieds to catalogs. It also records advertising and related costs.   

  • You can assign unique source codes to each ad and mailing that:

    • contain information about each ad, including costs, placement dates, type of ad and circulation 

    • can be assigned to each customer inquiry or order

    • automatically keep track of response and conversion rates.
       

  • Maintains a database of magazines and other publications, including contact information for placing ads.

  • Maintains a database of vendors you use for printing, ad placement etc. including cost comparisons

  • Any type of ad can be tracked from classified ads to Internet campaigns -even television commercials.

  • Easy to use reports keep you informed about all your advertising expenses.

 

Customer Management  
Mailware offers an extensive array of tools to manage your most valuable asset - your customers. Each customer's information is detailed, and updated automatically by Mailware. And your entire list is completely accessible so you can maximize its money making potential, and provide first rate customer service. List Management includes: 

  • Full control of your customer list:

    • You can create any group you wish for any type of solicitation.

    • Merge or Purge duplicate names to reduce mailing costs

    • Pre built reports give you instant information about your customers

  • Export any portion of your customer list:

    • Export to standard database and text formats

    • Print labels for renters without import ability, or to protect your list from misuse
       

  • Import customers from your existing software and the Web.

  • Create and edit labels, letters and forms for all kinds of customer mailings.

  • Enhance your Customer Service:

    • Track customer inquiries

    • Assign Customer Service Representatives and sales people to specific customers

    • Set dates to respond with the built in tickler option

    • View and edit any transaction from each customer's personal history

    • Create payment plans for customer purchases

    • Send Catalogs

    • Email directly from the customer screen

    • Track birthdays, expiration of offers etc.

 

Reports  
Use Mailware's built in reports as is, edit them or create your own with the included report writer. Mailware ships with over 100 reports. 

  • Built in reports for everyday use including: invoices, shipping labels, customer lists and inventory.

  • Create  your own reports and labels with the included report creation tool.

  • Export your data to third party software including: spreadsheets, report writers, word processors and more.
     

  • Specify separate printers for reports and labels.

 

Miscellaneous

  • Import customers and orders, and export any of Mailware's data so you can continue to use your favorite software.

  • Customize Mailware to your needs:

    • specify messages salespeople see in Order Entry

    • set defaults for shipping and payment methods

    • create unique customer numbers based on data you specify
       

  • Windows-like taskbar makes switching between screens easy.

  • Your purchase includes a free hour of technical phone support to help you get started and a full year of support via email.

  • Mailware is fully networkable on any Windows network.
     

  • Included online tutorials make learning all or any part of Mailware easy.

  • Electronic and paper documentation included.

  • Context sensitive help is easily accessible with the F1 key and an inline Help system.
     

  • New HTML interface is fully customizable and includes readily accessible features like related reports, tips and quick links to other features.

Check out the latest features:

 

System Requirements: Windows 95, 98, XP, NT or 2000, Pentium II 500 Mhz or greater, 30 megs of hard drive space.

Mailware works with virtually any network including Novell NetWare, Windows, Banyan Vines and LAN Server.
Price:
$1,999   Buy Now!